A trauma-informed approach is often seen as a specialist skill — but what if it was embedded into the everyday systems that shape how we give feedback, lead teams, and build trust?

In this special bonus episode, Zoe sits down with Dr. Karen-Ann Clarke — a veteran mental health nurse, educator, and academic — to explore how trauma impacts learning, behaviour, and relationships at work. From simple shifts in language to strategies for supporting underperformance, this is a practical and powerful conversation for anyone building capability in others.

Whether you’re designing training, mentoring staff, or shaping team culture — this episode offers new ways to lead with care, build resilience, and create high-trust environments.

Contact the show at podcast@ausmed.com.au

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Resources:

• Provider Guide to Trauma-Informed Care | Guide
• Trauma-Informed Care in Aged Care | Ausmed Article
• Psychological Safety in the Workplace | Thought Leadership
• Leading with Empathy | Thought Leadership
• Psychological Risks and Hazards - A Legal Perspective | Guide
• Storytelling in Education - The Power of Supervision | Guide
• Phoenix Australia | Ausmed Partner
• Phoenix Australia - Trauma and Aged Care Training and Information | Ausmed Partner
• Adverse Childhood Experiences (ACEs) | CDC
• What is Complex Trauma? | Blue Knot Foundation