This hour of "At Home with Gary Sullivan" is all about tackling home improvement projects and learning from a homeowner's experience. Lisa shares her story of hiring a contractor for a kitchen renovation, but things didn't go as planned. She discusses her concerns and the issues she faced, including a change in the scope of work and a lack of communication. Gary offers advice on how to navigate similar situations and provides tips on how to find a reliable contractor. They also talk about the importance of doing your homework and being prepared for home improvement projects.