In our next episode of the Ashurst Perkins Coie Women in Tech podcast, host Denae Erasmus is joined by Luisa de Gouveia, Head of Legal Operations at Sky, to explore the evolving impact of AI in legal operations.

Luisa begins by sharing the story of her career journey — from technology and media transactions authority to her current role leading Legal Operations at Sky. Central to that journey is Luisa's experience of living and working with a chronic repetitive strain injury. Luisa speaks openly about the realities of navigating a demanding legal career with a chronic condition and how it has fundamentally changed the way she works.

In this episode we focus on key questions shaping the future of legal operations — legal design, systems thinking and how the rise of AI is forcing legal teams to rethink not just what they do, but how and why they do it. What happens when lawyers stop doing the work and start designing how it gets done? And what does it really take to redesign the way a legal team works?

Luisa also shares her advice for legal operations leaders who want to position themselves as true strategic partners. From building credibility to managing expectations, she offers her perspective on what it takes to deliver lasting change — and how small, honest wins can build something lasting.

The information provided is not intended to be a comprehensive review of all developments in the law and practice, or to cover all aspects of those referred to. Listeners should take legal advice before applying it to specific issues or transactions.