Relebogile Mabotja speaks to Wendy Knowler about the surprisingly common and sometimes bizarre  world of online shopping mix-ups. From incorrect product substitutions to outright delivery blunders, these errors can be more than just inconvenient. While mistakes can happen, the real issue lies in how retailers respond. Many of these complaints involve third-party Marketplace sellers hosted on major platforms, raising questions about accountability, refunds, and consumer protection. Wendy also reflects on a case raised with Takealot, highlighting a growing trend of “not what I ordered” complaints  and what shoppers can do when things go wrong.

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