Knowler Knows: Biometric issues at the bank 

Relebogile Mabotja speaks to consumer journalist Wendy Knowler about the case of Cape Talk listener Thomas Johnson, 64, who has banked with Standard Bank for 30 years. In August, he was told that his fingerprints could not be verified against Home Affairs’ records. Despite returning to the bank aro…

Knowler Knows: Forced to handover bag at the store (Who pays when your belongings disappear?)

Relebogile Mabotja speaks to Consumer Journalist Wendy Knowler unpacking the case of Makhethisa who handed over a bag when the store asked her. She handed her backpack in at the parcel counter of a Pep Home store in Johannesburg. When she went back for it, it was gone  handed to a man Inside were t…

Knowler Knows: Paid off  but not free the case of a  bond that won’t die

Relebogile Mabotja speaks to Wendy Knowler a  Consumer Journalist about Lydia who called  the open line  sharing that she paid off her Standard Bank home loan in March, but six months later her bond still hasn't been cancelled, and she was afraid she would lose her home. Wendy Knowler took it up th…

Knowler Knows: ProNutro discontinued 

Relebogile Mabotja and consumer journalist, Wendy Knowler, speak about the demise and the discontinuation of popular cereal brand, Pronutro. Wendy dives into the reason for the discontinuation of the popular cereal brand and what that could mean in the market gaps for cereal brands.  702 Afternoon…

Belief Matters: What is a spiritual spouse?

Relebogile Mabotja speaks with Spiritual life coach, dream interpreter and intuitive healer Thembeka Msani (known as uMkhulu Ntabayezulu which is translated as Heavensmountain) exploring the belief in spiritual spouses and why it continues to resonate with many people. Relebogile Mabotja speaks wi…

Knowler Knows: Delayed at the airport (What are you entitled to?)

Relebogile Mabotja speaks to Consumer Journalist Wendy Knowler about a frustrating flight delay experience. Six and a half hours stranded at OR Tambo  and a R120 meal voucher. That’s what our listener Lerato was given, even though she was actually entitled to double that amount. Lerato shared her s…

Knowler Knows: The long battle to close a data account

Relebogile Mabotja speaks to consumer journalist Wendy Knowler during the Open Line section, where they took a call from Bruce about his seemingly endless battle, stretching back to 2024, to close his MTN data account. His desperation and frustration were palpable  prompting Wendy to take up his ca…

Knowler Knows: The state of online shopping in South Africa

Kgomotso Modise, standing in for Relebogile Mabotja, speaks to consumer journalist Wendy Knowler about South Africa’s rapidly growing online retail market. New figures from the Online Retail in South Africa 2026 report, released by World Wide Worx in partnership with Mastercard, Peach Payments and…

Knowler Knows: The case of a highly problematic Hyundai Venue engine

Consumer journalist Wendy Knowler joins Relebogile Mabotja to follow up on Leann’s case. Two weeks ago, Leann tearfully called into the show to share her frustrating experience with a highly problematic Hyundai Venue. Wendy returns with an update and feedback on how the case has unfolded. 702 Afte…

Knowler Knows: The swipe fee that is not legal

Kgomotso Modise, standing in for Relebogile Mabotja, speaks to consumer journalist Wendy Knowler about the National Consumer Commission’s warning to shopkeepers, including spaza shop owners, against undisclosed card “swipe fees.” While these extra charges may seem small, they raise serious question…