Relebogile Mabotja speaks to consumer journalist Wendy Knowler about Josline's frustrating experience of being passed from one debt collector to another despite making regular payments on her Truworths account. After falling behind on her account, Josline did the responsible thing by arranging a repayment plan and paying consistently every month. But instead of seeing her debt decrease without issue, she was contacted by three different debt collection agencies in the space of just nine months each demanding payment on the same account. Why does this happen, and what rights do consumers have when their debt is repeatedly handed over? Wendy Knowler unpacks the case and explains what you should do if you find yourself in a similar situation.

702 Afternoons with Relebogile Mabotja is broadcast live on Johannesburg based talk radio station 702 every weekday afternoon. Relebogile brings a lighter touch to some of the issues of the day as well as a mix of lifestyle topics and a peak into the worlds of entertainment and leisure. 

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