Over the last decade, data analysts rallied around a common goal: making data usable. In the coming decade, they’ll be focusing their efforts on making it actionable. Carl Leskinen, CEO of analytics agency Burt Intelligence, joins us this week to chat about the role data analysts can play within a cross-functional CX team, and why holistic data systems are non-negotiable for brands.

S1E8 • Emily Hawkins • The CX playbook for HR professionals
1:08:46

S1E7 • Tom Wintering • 6 Pitfalls of CX management, Pt. 2
36:20

S1E6 • Tom Wintering • 6 Pitfalls of CX management, Pt. 1
1:01:00