The conversation with Tom Wintering continues! In part 2 of this double-header, we’re tapping into his Design Thinking background to examine how upskilling employees can be the foundation of a sustainable culture. 

The conversation with Tom Wintering continues! In part 2 of this double-header, we&rsquo;re tapping into his Design Thinking background to examine how upskilling employees can be the foundation of a sustainable culture.&nbsp;

Traditional experience management is a round peg. Today's consumer landscape is a square hole. The two no longer fit together – so we're here to guide experience leaders towards a new way of thinking. Join the industry veterans at Chatter, alongside a stacked roster of influential guests, as they dish about what it really takes for brands to achieve CX excellence. We'll be exploring field-tested strategies for turning insights into action, connecting the dots, and bringing about real change within your organization.

Traditional experience management is a round peg. Today's consumer landscape is a square hole. The two no longer fit together &ndash; so we're here to guide experience leaders towards a new way of thinking. Join the industry veterans at Chatter, alongside a stacked roster of influential guests, as they dish about what it really takes for brands to achieve CX excellence. We'll be exploring field-tested strategies for turning insights into action, connecting the dots, and bringing about real change within your organization.

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Traditional experience management is a round peg. Today’s consumer landscape is a square hole. The two no longer fit together – so we’re here to guide experience leaders towards a new way of thinking. Join the industry veterans at Chatter, alongside a stacked roster of influential guests, as they dish about what it really takes for brands to achieve CX excellence. We’ll be exploring field-tested strategies for turning insights into action, connecting the dots, and bringing about real change within your organization.

Traditional experience management is a round peg. Today’s consumer landscape is a square hole. The two no longer fit together – so we’re here to guide experience leaders towards a new way of thinking. Join the industry veterans at Chatter, alongside a stacked roster of influential guests, as they dish about what it really takes for brands to achieve CX excellence. We’ll be exploring field-tested strategies for turning insights into action, connecting the dots, and bringing about real change within your organization.

S1E7 • Tom Wintering • 6 Pitfalls of CX management, Pt. 2

https://api.omny.fm/orgs/d605ed6d-2839-4296-99c1-ab5600f37775/clips/d881ff56-47e7-4a77-afbc-ae9f00d8799b/transcript

Over the last decade, data analysts rallied around a common goal: making data usable. In the coming decade, they’ll be focusing their efforts on making it actionable. Carl Leskinen, CEO of analytics agency Burt Intelligence, joins us this week to chat about the role data analysts can play within a cross-functional CX team, and why holistic data systems are non-negotiable for brands. 

Over the last decade, data analysts rallied around a common goal: making data usable. In the coming decade, they’ll be focusing their efforts on making it actionable. Carl Leskinen, CEO of analytics agency Burt Intelligence, joins us this week to chat about the role data analysts can play within a cross-functional CX team, and why holistic data systems are non-negotiable for brands.

S1E9 • Burt Intelligence • Data through the decades

https://api.omny.fm/orgs/d605ed6d-2839-4296-99c1-ab5600f37775/clips/a7bf9a02-2fcc-49e5-96ec-aeba00e24ef1/transcript

As the founder of a career and life coaching firm, Emily Hawkins knows recruitment inside and out. She spends her days working side-by-side with jobseekers and executives who want to level up their productivity, listening to what’s burnt them out and why they’re yearning for change. In this episode, Hawkins provides insights into what she calls the “Great Reset”: what are candidates looking for when switching roles, and which truths do HR professionals need to know? 

As the founder of a career and life coaching firm, Emily Hawkins knows recruitment inside and out. She spends her days working side-by-side with jobseekers and executives who want to level up their productivity, listening to what’s burnt them out and why they’re yearning for change. In this episode, Hawkins provides insights into what she calls the “Great Reset”: what are candidates looking for when switching roles, and which truths do HR professionals need to know?

S1E8 • Emily Hawkins • The CX playbook for HR professionals

Even the most seasoned experience professionals can fall victim to common CX pitfalls. We sat down with Tom Wintering, a leader in McKinsey’s global CX practice, to explore high-impact solutions to some of the most pervasive issues in this space – and how brands can determine whether they’re committing a faux-pas.    

Even the most seasoned experience professionals can fall victim to common CX pitfalls. We sat down with Tom Wintering, a leader in McKinsey&rsquo;s global CX practice, to explore high-impact solutions to some of the most pervasive issues in this space &ndash; and how brands can determine whether they&rsquo;re committing a faux-pas.&nbsp;&nbsp;&nbsp;&nbsp;

S1E6 • Tom Wintering • 6 Pitfalls of CX management, Pt. 1

https://api.omny.fm/orgs/d605ed6d-2839-4296-99c1-ab5600f37775/clips/c398ad36-5400-4352-8df3-ae9901268c76/transcript

S1E7 • Tom Wintering • 6 Pitfalls of CX management, Pt. 2

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