Action ThisS1E5 • Shawn Nason • Putting the heart back in business
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Traditional experience management is a round peg. Today's consumer landscape is a square hole. The two no longer fit together – so we're here to guide…9 clip(s)
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Amidst an obsession with data and benchmarking, many brands have forgotten that humans should be their north star. As the founder of experience design firm MOFI and a seasoned CX professional, we invited Shawn Nason to chat about rebuilding systems with a people-first approach, breaking down silos, and creating brand experiences for a neurodiverse audience.
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Traditional experience management is a round peg. Today’s consumer landscape is a square hole. The t…Follow podcast
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