Some of Ottawa's residents are using innovative ways to get motorists' attention. And by attention, they mean a stern memo to slow the hell down on neighbourhood streets. In fact, some of these methods might not be legal. CTV's Matt Skube explains further in Hour 4. But first, we replay an eye-opening conversation with Ashley Potter, the Manager of Frontline Services at the Ottawa Mission. Their annual Impact Report has been released and it is sobering.