Last Friday, the Sandy Hill Community Health Centre and the Somerset West Community Health Centre abruptly closed their doors until further notice. This came amidst reports that staff members were feeling unwell. Since then, our city’s frontline services have been significantly strained, with half of Ottawa’s supervised consumption sites still closed. Kristy Cameron chats with Rob Boyd, the CEO of Ottawa Inner City Health. Meantime, a new report from Equifax says Canadian mortgage-holders were developing bad habits in Q4, as missed payments slowly became more commonplace. We dig deeper in Hour 2. Plus, a new study is providing insight into how different generations are interpreting the use of emojis in their communications. As you might expect, older adults are asking younger generations for help on when to use them.