The 2025 Predictions Series rolls on by welcoming back Jane Sarasohn-Kahn and Amy Heymans to share their predictions and why they think the environment is ripe for change. 

All that, plus the Flava of the Week about the next recommendation of industry leaders to follow, watch, read, and listen to on the topic of consumer-centered care. Who’s next on the list? 

This show is produced by Shift Forward Health, the advisory firm helping healthcare organizations become more consumer-centered. (#379)