Shift Forward Health
Shift Forward Health
Shift Forward Health is the channel for change makers in healthcare. We produce thought leadership for early adopters and champions of progress in healthcare, bringing together the perspectives of highly respected leaders in health tech, marketing, finance, and human-centered design. Follow Shift Forward Health, and you’ll be subscribed to our entire library of shows, including long-lasting awar…Social links:
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A Dynamic Chat With Beryl Institute’s Jason Wolf (#361)
Jared welcomes Jason Wolf, Founder of the Beryl Institute, a luminary in the patient experience field, and recent author of Transforming the Future of Healthcare. Pay attention to what Jason has to say about the current and future state of the patient experience, and the aspects of consumer experie…
32:33
GREATEST HITS: Why Is Consumer-First Design So Hard? (#360)
This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #183, and it originally aired in October 2021. Jared and Zain share some provocative thinking about why it has been so hard historically to create consumer-f…
24:20
AVIA’s Latest Benchmark Report: How Do You Stack Up? (#359)
It’s an AVIA party! Jared and Zain welcome Jen Melby and Sara Samson from AVIA to discuss their newest benchmarking report and some of the surprises that came up along the way. Spoiler alert: there’s a lot of innovation going on when it comes to addressing consumers’ needs, but health systems overa…
39:57
GREATEST HITS: Transformative Care and Physician Leadership (#358)
This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #232, and it originally aired in September 2022. Dr. Gordon Chen, who at the time served as Chief Medical Officer at ChenMed, discusses the company's vision …
30:50
Dr. Sanjay Shetty, President of CenterWell at Humana (#357)
Dr. Sanjay Shetty, President of CenterWell at Humana, covers a lot of ground, from the little things that make a big difference in patient engagement, to the big announcement about Centerwell leasing space in former Walmart Health clinics. All that, plus the Flava of the Week about Humana’s new re…
34:03
GREATEST HITS: How Connected Fitness Fits In (#356)
This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #174, and it originally aired in August 2021. Jared and Zain discuss how hard it is to maintain a relationship with consumers in between episodes of care. So…
29:22
GREATEST HITS: Can Consumers, Medicine & Digital Health Coexist? (#354)
This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #252, and it originally aired in February 2023. Michael Hasselberg, Chief Digital Health Officer at University of Rochester Medical Center, gives insights in…
29:41
Oura Ring Is So Much More Than a Sleep Lab (#355)
It's a jam-packed conversation with the Oura team! Holly Shelton, Chief Product Officer, and Jason Oberfest, VP of Health Partnerships, dive into the design process behind the Oura Ring’s newest heart health features. By the time you finish hearing from Holly and Jason, you’ll have a whole new sens…
39:52
Benchmarking the Patient Financial Experience (#353)
Ryan McPherson from Cedar helps us benchmark the patient financial experience. If you feel like your well-being has been negatively impacted by a medical bill, you’re not alone – you’ll hear all about that and other metrics from Cedar’s new PFX benchmark report. All that, plus the Flava of the Wee…
29:02
GREATEST HITS: A Profile of Consumerism Leadership (#352)
This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #249, and it originally aired in January 2023. Victor Reiss sheds light on being a Vice President of Consumerism for a major health system. Victor knows that…
32:15