As service providers, we want to ensure that our service is delivered in a way that has our clients coming back for more. We want them to feel like they have had the best experience possible and become our raving fans.

Too many business owners spend a great deal of time, money and energy on getting customers through the door but sadly don’t put as much effort into keeping them.

So today I am sharing some tips for how you can make sure your customer journey is truly representative of you and your business and where you could make some small changes to really elevate their experience.


Michelle Broadbent

Connect with me via email at michelle@michellebroadbent.com.au

Follow @michbroadbent on Instagram

As service providers, we want to ensure that our service is delivered in a way that has our clients coming back for more. We want them to feel like they have had the best experience possible and become our raving fans.
Too many business owners spend a great deal of time, money and energy on getting customers through the door but sadly don&rsquo;t put as much effort into keeping them.
So today I am sharing some tips for how you can make sure your customer journey is truly representative of you and your business and where you could make some small changes to really elevate their experience.
 <a href="https://www.michellebroadbent.com.au/podcast/%20&nbsp;">Michelle Broadbent</a>
Connect with me via email at michelle@michellebroadbent.com.au
<a href="https://www.instagram.com/michbroadbent/%20&nbsp;">Follow @michbroadbent on Instagram</a>

Michelle Broadbent is a small business strategist who has worked with hundreds of female entrepreneurs to grow successfully from one-woman entities to known brands and now she is going to help you too. 

In this podcast, Michelle takes you behind the scenes of what it is REALLY like to build a business (the good, bad and the ugly) and shares realistic strategies, practical solutions and insightful advice to boost your business and your life.

Whether you are an established entrepreneur, thinking about starting a business or searching for some inspo to get your life sorted, Michelle is the motivating force you can rely on. 

For more information about Michelle visit michellebroadbent.com.au today.

Michelle Broadbent is a small business strategist who has worked with hundreds of female entrepreneurs to grow successfully from one-woman entities to known brands and now she is going to help you too.&nbsp;
In this podcast, Michelle takes you behind the scenes of what it is REALLY like to build a business (the good, bad and the ugly) and shares realistic strategies, practical solutions and insightful advice to boost your business and your life.
Whether you are an established entrepreneur, thinking about starting a business or searching for some inspo to get your life sorted, Michelle is the motivating force you can rely on.&nbsp;
For more information about Michelle visit michellebroadbent.com.au today.

Your Business Boost

Elevate Your Customer Experience

Welcome to the fourth and final part of this limited series of Your Business Boost where we have been preparing your business so that you can take a lovely break over the festive season.

For many business owners, switching off 100% may not be entirely possible as there could be work that absolutely has to be done during your break.

In this episode I share tips to make your break as relaxing as possible, without needing to be constantly dipping in and out of work.

We cover:
Identifying & prioritising the essential tasks for your business
The importance of planning ahead and scheduling
Minimising the impact of your work time on your play time + time with loved ones
Dealing with digital distractions
How to avoid needing a holiday from your holiday!

I hope that all I have shared over the last 4 episodes has helped you see that it IS possible for you take a holiday this year. You can download your Holiday Proof Your Business Checklist by going to michellebroadbent.com.au/holidays

-------------

For more information and resources for this episode, please visit

Connect with me via email at michelle@michellebroadbent.com.au

Follow @michbroadbent on Instagram

And if you loved this episode, please share it with your Business Buddies or leave us a review on your podcast player.

Welcome to the fourth and final part of this limited series of Your Business Boost where we have been preparing your business so that you can take a lovely break over the festive season.
For many business owners, switching off 100% may not be entirely possible as there could be work that absolutely has to be done during your break.
In this episode I share tips to make your break as relaxing as possible, without needing to be constantly dipping in and out of work.
We cover:
<ul>
<li>Identifying &amp; prioritising the essential tasks for your business</li>
<li>The importance of planning ahead and scheduling</li>
<li>Minimising the impact of your work time on your play time + time with loved ones</li>
<li>Dealing with digital distractions</li>
<li>How to avoid needing a holiday from your holiday!</li>
</ul>
I hope that all I have shared over the last 4 episodes has helped you see that it IS possible for you take a holiday this year. You can download your Holiday Proof Your Business Checklist by going to <a href="http://michellebroadbent.com.au/holidays">michellebroadbent.com.au/holidays</a>
-------------
For more information and resources for this episode, please <a href="https://www.michellebroadbent.com.au/podcast/">visit</a>
Connect with me via email at michelle@michellebroadbent.com.au
<a href="https://www.instagram.com/michbroadbent/">Follow @michbroadbent on Instagram</a>
And if you loved this episode, please share it with your Business Buddies or leave us a review on your podcast player.

Part 4 : Holiday Proof Your Business - While you're away

Welcome to Part 3 of this limited series of Your Business Boost where I am sharing tools to help you holiday proof your business.

In this episode, we look at exactly how your business will run while you are away. 

We cover how to:
Identify what “business as usual” looks like for your business
Use tech to manage your business when you can’t
Earn revenue from your sunlounger
Outsource to experts without your holidays being impacted with endless questions 

Utilising tech and getting human support will make it possible for you to take a break without feeling like you need to be “on” the whole time. The tips in this episode are going to help you to do just that.

To download your Holiday Proof Your Business Checklist, go to michellebroadbent.com.au/holidays

-------------

For more information and resources for this episode, please visit

Connect with me via email at michelle@michellebroadbent.com.au

Follow @michbroadbent on Instagram

And if you loved this episode, please share it with your Business Buddies or leave us a review on your podcast player.

Welcome to Part 3 of this limited series of Your Business Boost where I am sharing tools to help you holiday proof your business.
In this episode, we look at exactly how your business will run while you are away. 
We cover how to:
<ul>
<li>Identify what “business as usual” looks like for your business</li>
<li>Use tech to manage your business when you can’t</li>
<li>Earn revenue from your sunlounger</li>
<li>Outsource to experts without your holidays being impacted with endless questions </li>
</ul>
Utilising tech and getting human support will make it possible for you to take a break without feeling like you need to be “on” the whole time. The tips in this episode are going to help you to do just that.
To download your Holiday Proof Your Business Checklist, go to <a href="http://michellebroadbent.com.au/holidays">michellebroadbent.com.au/holidays</a>
-------------
For more information and resources for this episode, please <a href="https://www.michellebroadbent.com.au/podcast/">visit</a>
Connect with me via email at michelle@michellebroadbent.com.au
<a href="https://www.instagram.com/michbroadbent/">Follow @michbroadbent on Instagram</a>
And if you loved this episode, please share it with your Business Buddies or leave us a review on your podcast player.

Part 3 : Holiday Proof Your Business - If not you - then who?

Welcome to Part 2 of this limited series of Your Business Boost where I am sharing tools to help you holiday proof your business.

In this episode, I am going to show you how to master your time at a time of year when we feel like there is not enough of it.

We cover:
Staying focused during the final weeks of 2023
Creating your Master Task List. 
5-Steps to optimise your time and productivity
The importance of white space in your calendar - especially during the festive season

You can wrap up the year without working yourself into the ground and missing all the things that are important to you. The tips I share in this episode are going to support you.

To download your Holiday Proof Your Business Checklist, go to michellebroadbent.com.au/holidays

-------------

For more information and resources for this episode, please visit

Connect with me via email at michelle@michellebroadbent.com.au

Follow @michbroadbent on Instagram

And if you loved this episode, please share it with your Business Buddies or leave us a review on your podcast player.

Welcome to Part 2 of this limited series of Your Business Boost where I am sharing tools to help you holiday proof your business.
In this episode, I am going to show you how to master your time at a time of year when we feel like there is not enough of it.
We cover:
<ul>
<li>Staying focused during the final weeks of 2023</li>
<li>Creating your Master Task List. </li>
<li>5-Steps to optimise your time and productivity</li>
<li>The importance of white space in your calendar - especially during the festive season</li>
</ul>
You can wrap up the year without working yourself into the ground and missing all the things that are important to you. The tips I share in this episode are going to support you.
To download your Holiday Proof Your Business Checklist, go to <a href="http://michellebroadbent.com.au/holidays">michellebroadbent.com.au/holidays</a>
-------------
For more information and resources for this episode, please <a href="https://www.michellebroadbent.com.au/podcast/">visit</a>
Connect with me via email at michelle@michellebroadbent.com.au
<a href="https://www.instagram.com/michbroadbent/">Follow @michbroadbent on Instagram</a>
And if you loved this episode, please share it with your Business Buddies or leave us a review on your podcast player.

Elevate Your Customer Experience

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