In Episode 10 of You Came to the Right Place, hosts Natasha Lair and Jen Mallia are joined by one of Canada's most respected travel industry leaders, Jane Clementino, Senior Vice President and General Manager of TRAVELSAVERS Canada. They explore the trends shaping the Canadian travel industry, how travel advisors are evolving their businesses, and why the future remains bright for the trade.

In this episode:

• Why more travel advisors are specializing and building niche businesses
• How traveller behaviour is changing, from AI-powered trip planning to demand for personalization and value
• Why advisors are returning to full-service bookings, including air
• The growing importance of domestic travel and what it means for Canadian advisors
• How AI can improve efficiency while preserving the human touch
• What advisors need most from supplier partners in today's marketplace
• Jane's advice on professional development, leadership and building a successful career in travel

Plus, the Pulse Check returns with rapid-fire questions on Jane's dream destination, biggest airport pet peeve, favourite duty-free purchase, and the best travel advice she's ever received.

Subscribe to You Came to the Right Place wherever you get your podcasts.

ABOUT THE HOSTS

Between them, Natasha Lair and Jen Mallia bring more than four decades of media and travel editorial experience to the mic. Ontario-based Natasha, Managing Editor of TravelPulse Canada, is warm, funny, and deeply curious, known for finding the human angle and cutting through industry spin with factual, unbiased reporting. Edmonton-based Jen, Senior Editor and travel media expert, pairs two decades of travel editorial experience with charm, quick wit, and sharp industry insight. From Central Canada to the West, they’ve got their ears to the ground, delivering real talk, smart analysis, and just enough sarcasm to keep it interesting.

ABOUT THE SHOW

You Came to the Right Place is a Canadian travel industry podcast from TravelPulse Canada. Expect smart conversation, insider context, and the kind of straight talk that doesn’t always make it into a press release. Each episode blends candid conversations between two editors, interviews with industry leaders, advisors, destination execs, and the people behind the stories we publish. If you work in travel, you came to the right place.

In Episode 10 of You Came to the Right Place, hosts Natasha Lair and Jen Mallia are joined by one of Canada's most respected travel industry leaders, Jane Clementino, Senior Vice President and General Manager of TRAVELSAVERS Canada. They explore the trends shaping the Canadian travel industry, how travel advisors are evolving their businesses, and why the future remains bright for the trade.
In this episode:
&bull; Why more travel advisors are specializing and building niche businesses &bull; How traveller behaviour is changing, from AI-powered trip planning to demand for personalization and value &bull; Why advisors are returning to full-service bookings, including air &bull; The growing importance of domestic travel and what it means for Canadian advisors &bull; How AI can improve efficiency while preserving the human touch &bull; What advisors need most from supplier partners in today's marketplace &bull; Jane's advice on professional development, leadership and building a successful career in travel
Plus, the Pulse Check returns with rapid-fire questions on Jane's dream destination, biggest airport pet peeve, favourite duty-free purchase, and the best travel advice she's ever received.
Subscribe to You Came to the Right Place wherever you get your podcasts.
ABOUT THE HOSTS
Between them, Natasha Lair and Jen Mallia bring more than four decades of media and travel editorial experience to the mic. Ontario-based Natasha, Managing Editor of TravelPulse Canada, is warm, funny, and deeply curious, known for finding the human angle and cutting through industry spin with factual, unbiased reporting. Edmonton-based Jen, Senior Editor and travel media expert, pairs two decades of travel editorial experience with charm, quick wit, and sharp industry insight. From Central Canada to the West, they&rsquo;ve got their ears to the ground, delivering real talk, smart analysis, and just enough sarcasm to keep it interesting.
ABOUT THE SHOW
You Came to the Right Place is a Canadian travel industry podcast from TravelPulse Canada. Expect smart conversation, insider context, and the kind of straight talk that doesn&rsquo;t always make it into a press release. Each episode blends candid conversations between two editors, interviews with industry leaders, advisors, destination execs, and the people behind the stories we publish. If you work in travel, you came to the right place.

Canada’s travel trade doesn’t need more spin — it needs real talk. On You Came to the Right Place, TravelPulse Canada's Natasha Lair and Jen Mallia unpack the news, trends, and tensions shaping the industry, with candid conversations and a distinctly Canadian point of view.

Between them, Natasha Lair and Jen Mallia bring more than four decades of media and travel editorial experience to the mic.

Ontario-based Natasha, Managing Editor of TravelPulse Canada, is warm, funny and deeply curious - known for finding the human angle and cutting through industry spin with factual, unbiased reporting. Edmonton-based Jen, Senior Editor and travel media expert, brings two decades of travel media experience, along with charm, quick wit and sharp industry insight.

Together, they deliver real talk, smart perspective and just enough sarcasm to keep it interesting.

Questions or comments? Contact us at mail@travelpulse.com

Canada&rsquo;s travel trade doesn&rsquo;t need more spin &mdash; it needs real talk. On&nbsp;You Came to the Right Place, TravelPulse Canada's Natasha Lair and Jen Mallia unpack the news, trends, and tensions shaping the industry, with candid conversations and a distinctly Canadian point of view.
Between them, Natasha Lair and Jen Mallia bring more than four decades of media and travel editorial experience to the mic.
Ontario-based Natasha, Managing Editor of TravelPulse Canada, is warm, funny and deeply curious - known for finding the human angle and cutting through industry spin with factual, unbiased reporting. Edmonton-based Jen, Senior Editor and travel media expert, brings two decades of travel media experience, along with charm, quick wit and sharp industry insight.
Together, they deliver real talk, smart perspective and just enough sarcasm to keep it interesting.
Questions or comments? Contact us at <a href="mailto:mail@travelpulse.com">mail@travelpulse.com</a>