Singaporeans are often stereotyped as loving to complain, so why do some of us struggle to speak up at work? Nat Fetalvero and Gerald Tan speak with Sharon Ismail, strategic lead at the Center for Organisational Resilience and Inclusion at Ngee Ann Polytechnic, and leadership coach Pan Huiyan about what holds us back, how leaders can build psychological safety in their teams and how to speak up when it matters without being seen as difficult.