In 2003, security researchers Katie Moussouris and a colleague at enterprise security firm @stake—which would later be acquired by Symantec—found a bad flaw in an encrypted flash drive from Lexar. It was trivial to uncover the password that decrypted the drive's data. But when they tried to let Lexar know? "Things went wrong," says Chris Wyspol, who was also working at @stake at the time.

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