Book a night at LAX’s Residence Inn and you may be fortunate enough to meet an employee named Wally. His gig is relatively pedestrian—bring you room service, navigate around the hotel's clientele in the lobby and halls—but Wally’s life is far more difficult than it seems. If you put a tray out in front of your door, for instance, he can’t get to you. If a cart is blocking the hall, he can’t push it out of the way.

Get in-depth coverage of current and future trends in technology, and how they are shaping business, entertainment, communications, science, politics, and society.

Advertisement