In January, I sat down with Liane Hornsey, who until yesterday was Uber’s HR chief, to discuss the progress she’d made helping to reform Uber’s culture. The company had invited me to report on its turnaround, in the run-up to the release of its redesigned drivers app. But I was interested in something else: how were things at Uber since CEO Dara Khosrowshahi arrived? She told me that she had asked an employee—a three-year veteran at Uber—how it felt to be there.

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