When her husband lost his factory job in 2010, Kristy Milland ran through her options. Until that point, she’d been working at home, earning extra money through odd jobs like selling collectables on eBay. She hadn’t waited on tables, had no experience in fast food, and had not learned any skills that might be particularly useful in a factory. She’d once applied for a job at McDonald’s, but nobody had called her for an interview.

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