It’s no secret that the federal government is way behind the private sector when it comes to modernization and technology. Because of these outdated systems, many federal agencies rank staggeringly behind the private sector when it comes to customer service. WIRED OPINION ABOUT US Rep. John Ratcliffe (R-Texas) (@RepRatcliffe) is chairman of the House Homeland Security Subcommittee on Cybersecurity and Infrastructure. US Rep. Ro Khanna (D-Calif.

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