It’s late November 2016, and I’m squeezed into the far corner of a long row of gray cubicles in the call screening center for the Allegheny County Office of Children, Youth and Families (CYF) child neglect and abuse hotline. I’m sharing a desk and a tiny purple footstool with intake screener Pat Gordon. We’re both studying the Key Information and Demographics System (KIDS), a blue screen filled with case notes, demographic data, and program statistics.

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