“It’s not about the technology itself, it’s about the form factor,” says Dr. Toyin Ajayi, co-founder and CEO of Cityblock Health. She joins Bloomberg Intelligence analyst Jonathan Palmer to explain how the company is redesigning care for complex Medicaid and Medicare populations around medical, behavioral and social needs. Ajayi details Cityblock’s value-based model, which rewards better outcomes and lower costs, and explains how AI is increasingly shaping care. One surprising finding: seniors and Medicaid members are willing to engage with technology when it comes through familiar channels like voice and text. The conversation also explores Cityblock’s use of real-world data to guide next-best actions and its ambition to expand nationally.