As the pandemic upended travel plans, people struggled to get customer service support from third-party booking sites like Expedia.

<p>As the pandemic upended travel plans, people struggled to get customer service support from third-party booking sites like Expedia.</p>

Get the latest news, sports, entertainment, money and tech stories from USA TODAY through your voice assistant.

<p>Get the latest news, sports, entertainment, money and tech stories from USA TODAY through your voice assistant.</p>

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