Can the customer experience offered by financial services ever rival that of our favourite apps and services or will innovation always be limited by rules and regulation? Or, in other words:

Does the financial services experience suck?

That's the upfront question for product design experts Josh Guest, CEO at digital design consultancy Transpire, and Amir Ansari, head of product design at financial technology company Iress. In this episode they talk to comedian Olga Koch about their most amusing and frustrating customer experiences and the secret to building financial services experiences people truly love.

What's been your best and worst financial services experience? Share it at upfront@iress.com. 

Get bonus content from the episode including more from our guests plus our guide to creating a financial servcies experience people love on the upfront blog at iress.com/upfront.

 

Can the customer experience offered by financial services ever rival that of our favourite apps and services or will innovation always be limited by rules and regulation? Or, in other words:
Does the financial services experience suck?
That's the upfront question for product design experts Josh Guest, CEO at digital design consultancy Transpire, and Amir Ansari, head of product design at financial technology company Iress. In this episode they talk to comedian Olga Koch about their most amusing and frustrating customer experiences and the secret to building financial services experiences people truly love.
What's been your best and worst financial services experience? Share it at <a href="mailto:upfront@iress.com">upfront@iress.com</a>.&nbsp;
Get bonus content from the episode including more from our guests plus our guide to creating a financial servcies experience people love on the upfront blog at <a href="http://iress.com/upfront">iress.com/upfront</a>.
&nbsp;

Listen up, punks! The award-winning, hard-hitting financial services podcast from Iress is back.

Comedian Olga Koch returns to ask the questions that nobody else is asking in a series of bold and frank conversations that everyone in financial services needs to hear.

Could we close the advice gap by thinking more creatively? Can Homer Simpson get more people interested in financial planning? What would an ex-hacker do to fight rising financial crime? Do we need to completely rethink investing? And just how do we make the financial system better and fairer?

Expect honesty, expect humour. Just don’t expect it to sound like any other financial services podcast.

A new episode releases every two weeks. Subscribe to Upfront so you never miss one. Get in touch at upfront@iress.com and visit the blog at iress.com/upfront.

Upfront is a 10-part series from Iress, the people behind the world-leading financial services software.

Find us on LinkedIn: https://www.linkedin.com/company/iress/ and at www.iress.com

Listen up, punks! The award-winning, hard-hitting financial services podcast from Iress is back.
Comedian Olga Koch returns to ask the questions that nobody else is asking in a series of bold and frank conversations that everyone in financial services needs to hear.
Could we close the advice gap by thinking more creatively? Can Homer Simpson get more people interested in financial planning? What would an ex-hacker do to fight rising financial crime? Do we need to completely rethink investing? And just how do we make the financial system better and fairer?
Expect honesty, expect humour. Just don’t expect it to sound like any other financial services podcast.
A new episode releases every two weeks. Subscribe to Upfront so you never miss one. Get in touch at <a href="mailto:upfront@iress.com">upfront@iress.com</a> and visit the blog at iress.com/upfront.
Upfront is a 10-part series from Iress, the people behind the world-leading financial services software.
Find us on LinkedIn: <a href="https://www.linkedin.com/company/iress/">https://www.linkedin.com/company/iress/</a> and at <a href="http://www.iress.com">www.iress.com</a>

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