Can the customer experience offered by financial services ever rival that of our favourite apps and services or will innovation always be limited by rules and regulation? Or, in other words:

Does the financial services experience suck?

That's the upfront question for product design experts Josh Guest, CEO at digital design consultancy Transpire, and Amir Ansari, head of product design at financial technology company Iress. In this episode they talk to comedian Olga Koch about their most amusing and frustrating customer experiences and the secret to building financial services experiences people truly love.

What's been your best and worst financial services experience? Share it at upfront@iress.com. 

Get bonus content from the episode including more from our guests plus our guide to creating a financial servcies experience people love on the upfront blog at iress.com/upfront.

 

Can the customer experience offered by financial services ever rival that of our favourite apps and services or will innovation always be limited by rules and regulation? Or, in other words:
Does the financial services experience suck?
That's the upfront question for product design experts Josh Guest, CEO at digital design consultancy Transpire, and Amir Ansari, head of product design at financial technology company Iress. In this episode they talk to comedian Olga Koch about their most amusing and frustrating customer experiences and the secret to building financial services experiences people truly love.
What's been your best and worst financial services experience? Share it at <a href="mailto:upfront@iress.com">upfront@iress.com</a>.&nbsp;
Get bonus content from the episode including more from our guests plus our guide to creating a financial servcies experience people love on the upfront blog at <a href="http://iress.com/upfront">iress.com/upfront</a>.
&nbsp;

Listen up! The award-winning, hard-hitting financial services podcast from Iress is back for Series 3.

Emmanuel Asuquo is a financial adviser, TV personality, author and now the new host of Upfront! 

He’ll be asking the questions that nobody else is asking and getting guests to drop some serious gems to help you shine.

Series three is full of upfront conversations that everyone in financial services needs to hear, like:

What do the most successful financial advisers do differently? Are financial services doing enough to help neurodiverse people? Is a fear of maths and numbers putting people off finance? Does digital transformation cause more problems than it solves? Do you have to get up at 5am to be productive? Is it getting harder to make customer experience a priority?

As always, expect honesty, expect humour. Just don’t expect it to sound like any other financial services podcast.

The first episode of Season 3 releases on Wednesday 26th June, and then every two weeks from then. Subscribe to Upfront so you never miss one. Get in touch at upfront@iress.com and visit the blog at iress.com/upfront.

Upfront is a 10-part series from Iress, the people behind the world-leading financial services software.
Find us on LinkedIn: linkedin.com/company/iress and at www.iress.com

Listen up! The award-winning, hard-hitting financial services podcast from Iress is back for Series 3.
Emmanuel Asuquo is a financial adviser, TV personality, author and now the new host of Upfront! 
He’ll be asking the questions that nobody else is asking and getting guests to drop some serious gems to help you shine.
Series three is full of upfront conversations that everyone in financial services needs to hear, like:
What do the most successful financial advisers do differently? Are financial services doing enough to help neurodiverse people? Is a fear of maths and numbers putting people off finance? Does digital transformation cause more problems than it solves? Do you have to get up at 5am to be productive? Is it getting harder to make customer experience a priority?
As always, expect honesty, expect humour. Just don’t expect it to sound like any other financial services podcast.
The first episode of Season 3 releases on Wednesday 26th June, and then every two weeks from then. Subscribe to Upfront so you never miss one. Get in touch at upfront@iress.com and visit the blog at <a href="https://www.iress.com/upfront/">iress.com/upfront</a>.
Upfront is a 10-part series from Iress, the people behind the world-leading financial services software. Find us on LinkedIn: <a href="https://www.linkedin.com/company/iress/">linkedin.com/company/iress</a> and at <a href="https://www.iress.com/">www.iress.com</a>

Advertisement