A few minutes. That’s all it took to make a decision that would define trust for years to come.
In this episode of Two in a Pod, DBS CEO Tan Su Shan speaks with Jane Sun, CEO of Trip.com Group, about leading during periods of volatility and uncertainty. Jane reflects on the decisions made when global travel halted during Covid-19, what it takes to run a platform serving millions of customers, and how trust is built with partners, employees and users.
The conversation also explores how Trip.com tracks changing travel behaviour, applies generative AI across operations, and supports women employees as part of building a resilient organisation.

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