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Turbulence in the Skies: Inside Southwest Airlines' Challenges

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Join us in this episode as we delve into the recent challenges faced by Southwest Airlines, from flight delays due to technology issues to weather-related cancellations during the Christmas travel rush. Explore the impact on the airline's reputation and the steps taken to address these challenges, including the implementation of deicing equipment and increased staffing. Gain insights into the complexities of managing a major airline in the face of unexpected disruptions.

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