If you're like many of our listeners and fellow tradies in business, much of your business is quite literally 'in your head'. Trying to explain to others how to do the things that need to be done can be quite challenging. Today's guest is a whiz at helping to get that knowledge out of your head and into a format that makes it easier to manage and train your team, make your customers feel comfortable and even delegate more of your tasks to others! Sam Winch is a former RTO owner, retail management specialist and now online course creator. She's got some factastic tips on how to leverage what you know so you're not stuck 'on the tools' and repeating yourself forever!