It's the bane of tradies the world over - the dreaded customer phone call. They always seem to ring when you're up to your elbows in... well, whatever it is you're normally up to.  You have to drop everything, answer the phone and then it's either a tyre kicker, telemarketer or worse still, a supplier chasing payment.Why won't everyone just let you do your job?Well, the problem is, these calls also make you money and it's a challenge to work out the best way to answer the phone, who should answer it and how to deal with the enquiries when you get them.In this episode, Warrick and Michaela go 'undercover' and call 10 tradies at random to see how they measure up against the 3 key phone answering standards:    Answer by the 3rd ring
Say 'hello' with a friendly voice AND state the name of the business called
Tell the caller their name, something like "...this is Bob"Listen in to see how our tradies faired and whether Warrick and Michaela's predictions are accurate.[Note: Time on the phone was kept to an absolute minimum and the tradies were simply told we had the wrong number to let them get back to whatever they were doing quickly]The post TBS034 Undercover Tradie - How Do You Answer The Phone? appeared first on Tradies Business Show.

<div>It's the bane of tradies the world over - the dreaded customer phone call. They always seem to ring when you're up to your elbows in... well, whatever it is you're normally up to.  You have to drop everything, answer the phone and then it's either a tyre kicker, telemarketer or worse still, a supplier chasing payment.</div>
<div>Why won't everyone just let you do your job?</div>
<div>Well, the problem is, these calls also make you money and it's a challenge to work out the best way to answer the phone, who should answer it and how to deal with the enquiries when you get them.</div>
<div>In this episode, Warrick and Michaela go 'undercover' and call 10 tradies at random to see how they measure up against the 3 key phone answering standards:</div>
<div>    Answer by the 3rd ring<br>Say 'hello' with a friendly voice AND state the name of the business called<br>Tell the caller their name, something like "...this is Bob"</div>
<div>Listen in to see how our tradies faired and whether Warrick and Michaela's predictions are accurate.</div>
<div>[Note: Time on the phone was kept to an absolute minimum and the tradies were simply told we had the wrong number to let them get back to whatever they were doing quickly]</div>
<div>The post <a href="http://www.tradiesbusinessshow.com/34/">TBS034 Undercover Tradie - How Do You Answer The Phone?</a> appeared first on <a href="http://www.tradiesbusinessshow.com">Tradies Business Show</a>.</div>

Whether you're a plumber, electrician, builder, motor mechanic, landscaper, tiler, glazier, painter, carpenter, concretor or any of the myriad of trades and contractors that keep the world running, this podcast has been produced with you in mind. Your host, Nicole 'Nic' Cox, was born into a tradie family and has first-hand experience of the gut-busting, money stress and pressures that trade businesses can place on their owners and their families! Nic strongly believes in the opportunity that exists for all tradie business owners to create a flexible, financially secure business for now and for their families' future. She interviews guests on a range of topics such as marketing, finance, human resources, legal issues, mindset, motivation, physical and mental health, industry updates and more! Nic loves a laugh and a good story, so tune in for a unique look at how to 'get off the tools' and break the cycle of financial hardship and stress to create the trade business you really wanted!

<p>Whether you're a plumber, electrician, builder, motor mechanic, landscaper, tiler, glazier, painter, carpenter, concretor or any of the myriad of trades and contractors that keep the world running, this podcast has been produced with you in mind. Your host, Nicole 'Nic' Cox, was born into a tradie family and has first-hand experience of the gut-busting, money stress and pressures that trade businesses can place on their owners and their families! Nic strongly believes in the opportunity that exists for all tradie business owners to create a flexible, financially secure business for now and for their families' future. She interviews guests on a range of topics such as marketing, finance, human resources, legal issues, mindset, motivation, physical and mental health, industry updates and more! Nic loves a laugh and a good story, so tune in for a unique look at how to 'get off the tools' and break the cycle of financial hardship and stress to create the trade business you really wanted!</p>

Helping tradie business owners get off the tools and improve health, relationships and lifestyle

Tradies In Business

Whether you're a plumber, electrician, builder, motor mechanic, landscaper, tiler, glazier, painter, carpenter, concretor or any of the myriad of trades and contractors that keep the world running, this podcast has been produced with you in mind. Your hosts, Warrick 'Waz' Bidwell and Nicole 'Nic' Cox, were both born into tradie families and have first hand experience of the gut busting, money stress and pressures that trade businesses can place on their owners and their families! Nic and Waz strongly believe in the opportunity that exists for all tradie business owners to create a flexible, financially secure business for now and for their families' future. Waz and Nic interview guests on a range of topics such as marketing, finance, human resources, legal issues, mindset, motivation, physical and mental health, industry updates and more! They love a laugh and a good story so tune in for a unique look at how to 'get off the tools' and break the cycle of financial hardship and stress to create the trade business you really wanted!

It's the bane of tradies the world over - the dreaded customer phone call. They always seem to ring when you're up to your elbows in.....