Fees are a perennial hot topic among the travel agency community. On the season four opener of Trade Secrets, co-hosts Emma Weissmann and Jamie Biesiada delve into many different aspects of planning fees with Tiffany Hines, CEO and president of Global Escapes, and Cali Stein, a luxury advisor with Embark Beyond. They address normalizing fees, different ways to charge, whether every client should be charged the same way and more.

In this episode:

8:22 - An overview on fee data from Travel Weekly’s survey

9:39 - How Cali and Tiffany charge fees

15:43 - How do agents normalize charging a fee for their services, both among clients and other advisors?

22:55 - What’s the right planning fee for a new travel advisor?

27:06 - How do you charge a fee for your services? How do you introduce the idea of a fee to clients?

29:32 - How do you handle charging fees for different kinds of clients, like referrals, for instance?

35:06 - Should booking fees be the same for every client?

36:10 - Are celebrity clients in a different tier than others?

38:40 - One advisor isn’t getting any takers with her fee – what gives?

44:57 - How do you actually collect and process fees from clients?

47:26 – How do you keep track of time if you’re charging an hourly fee?

This episode was sponsored by Windstar Cruises. https://www.windstarcruises.com/

Further resources:

Cali Stein: cali@embarkbeyond.com and Embark Beyond

Tiffany Hines: tiffany@globalescapes.com or 706-548-4807 and Global Escapes

Travel Consulting Associates, Tiffany’s consultancy, and a free guide to charging fees 

Trade Secrets season 2 podcast on fees 

The Last Resort podcast 

Humans of Travel podcast 

Travel Weekly’s fee survey

The American Society of Travel Advisors' credo

The Folo episode on fees

Thanks to our friends at Montecito Village Travel for helping us source questions for this season!

Need advice?

Call our hotline and leave a message: 201-902-2098

Email us: tradesecrets@travelweekly.com 



Theme song:

Sock Hop by Kevin MacLeod

Link: https://incompetech.filmmusic.io/song/4387-sock-hop

License: https://filmmusic.io/standard-license



See omnystudio.com/listener for privacy information.

Fees are a perennial hot topic among the travel agency community. On the season four opener of Trade Secrets, co-hosts Emma Weissmann and Jamie Biesiada delve into many different aspects of planning fees with Tiffany Hines, CEO and president of Global Escapes, and Cali Stein, a luxury advisor with Embark Beyond. They address normalizing fees, different ways to charge, whether every client should be charged the same way and more.
In this episode:
8:22 - An overview on fee data from Travel Weekly’s survey
9:39 - How Cali and Tiffany charge fees
15:43 - How do agents normalize charging a fee for their services, both among clients and other advisors?
22:55 - What’s the right planning fee for a new travel advisor?
27:06 - How do you charge a fee for your services? How do you introduce the idea of a fee to clients?
29:32 - How do you handle charging fees for different kinds of clients, like referrals, for instance?
35:06 - Should booking fees be the same for every client?
36:10 - Are celebrity clients in a different tier than others?
38:40 - One advisor isn’t getting any takers with her fee – what gives?
44:57 - How do you actually collect and process fees from clients?
47:26 – How do you keep track of time if you’re charging an hourly fee?
This episode was sponsored by Windstar Cruises. <a href="https://www.windstarcruises.com/">https://www.windstarcruises.com/</a>
<hr>
Further resources:
Cali Stein: <a href="mailto:cali@embarkbeyond.com">cali@embarkbeyond.com</a> and <a href="https://www.embarkbeyond.com/">Embark Beyond</a> 
Tiffany Hines: <a href="mailto:tiffany@globalescapes.com">tiffany@globalescapes.com</a> or 706-548-4807 and <a href="https://www.globalescapes.com/">Global Escapes</a> 
<a href="https://travelconsultingassociates.com/">Travel Consulting Associates</a>, Tiffany’s consultancy, and a <a href="https://travelconsultingassociates.com/page-2">free guide</a> to charging fees <a href="https://travelconsultingassociates.com/page-2"></a>
Trade Secrets season 2 <a href="https://podcasts.apple.com/gb/podcast/does-charging-a-fee-mean-my-client-owns-me/id1555272051?i=1000556154632">podcast on fees </a>
<a href="https://www.travelweekly.com/Podcasts/Last-Resort">The Last Resort </a>podcast 
<a href="https://podcasts.apple.com/us/podcast/humans-of-travel/id1496726460">Humans of Travel </a>podcast 
Travel Weekly’s<a href="https://www.travelweekly.com/Travel-News/Travel-Agent-Issues/Fees-by-the-numbers"> fee survey</a> <a href="https://www.travelweekly.com/Travel-News/Travel-Agent-Issues/Fees-by-the-numbers"></a>
The American Society of Travel Advisors' <a href="https://www.asta.org/about-us/leadershipGovernance/Credo">credo</a>
The Folo <a href="https://www.travelweekly.com/Podcasts/Folo/Why-should-travel-advisors-charge-service-fees">episode on fees</a> 
Thanks to our friends at <a href="https://www.montecitovillagetravel.com/">Montecito Village Travel </a>for helping us source questions for this season!
<hr>
Need advice?
Call our hotline and leave a message: 201-902-2098
Email us: <a href="mailto:tradesecrets@travelweekly.com">tradesecrets@travelweekly.com </a>
 
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
 
See omnystudio.com/listener for privacy information.

Welcome to Trade Secrets, a podcast from the editors of Travel Weekly and TravelAge West, where travel advisors ask -- and answer -- questions. On each podcast, our editors will ask a veteran travel advisor to join them and field listeners’ questions. Topics will range from business advice to industry trends, history and more — as long as it’s travel-related, we want to address it! Find Trade Secrets wherever you get your podcasts, or at travelweekly.com/podcasts.

ABOUT YOUR HOSTS:

Jamie Biesiada is a senior editor with Travel Weekly. She is an award-winning journalist, including being named the American Society of Travel Advisors’ 2019 Travel Journalist of the Year. Her roots are in community journalism, where she was the editor of several local newspapers and a regional entertainment magazine.

Emma Weissmann is a Senior Editor of TravelAge West, a print and online magazine for travel advisors based in the Western U.S. She is also the host of the Humans of Travel podcast, where she interviews notable individuals in the travel industry about their lives — the highs and lows that make them human.


Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license

See omnystudio.com/listener for privacy information

Welcome to Trade Secrets, a podcast from the editors of Travel Weekly and TravelAge West, where travel advisors ask -- and answer -- questions. On each podcast, our editors will ask a veteran travel advisor to join them and field listeners&rsquo; questions. Topics will range from business advice to industry trends, history and more &mdash; as long as it&rsquo;s travel-related, we want to address it! Find Trade Secrets wherever you get your podcasts, or at <a href="http://travelweekly.com/podcasts">travelweekly.com/podcasts</a>.
<hr>
ABOUT YOUR HOSTS:
Jamie Biesiada is a senior editor with Travel Weekly. She is an award-winning journalist, including being named the American Society of Travel Advisors&rsquo; 2019 Travel Journalist of the Year. Her roots are in community journalism, where she was the editor of several local newspapers and a regional entertainment magazine.
Emma Weissmann is a Senior Editor of TravelAge West, a print and online magazine for travel advisors based in the Western U.S. She is also the host of the Humans of Travel podcast, where she interviews notable individuals in the travel industry about their lives &mdash; the highs and lows that make them human.
<hr>
 Theme song: Sock Hop by Kevin MacLeod Link: <a href="https://incompetech.filmmusic.io/song/4387-sock-hop">https://incompetech.filmmusic.io/song/4387-sock-hop</a> License: <a href="https://filmmusic.io/standard-license">https://filmmusic.io/standard-license</a>
<hr>
See omnystudio.com/listener for privacy information

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