Travel advisors, how do you handle it when a client has unrealistic expectations? What if they ask to stay at a property you wouldn’t recommend (especially if they serve truly lackluster midnight hotdogs)? What do you do when their budget is unrealistic for the trip they want? Or, what if they have a really bad experience while they’re in-destination? Get advice on all that and more in this week’s episode of Trade Secrets, where co-hosts Emma Weissmann and Jamie Biesiada are joined by Abbey Meyer, CEO of Sky High Travel in St. Louis, Missouri.

This episode is sponsored by Iberostar Hotels & Resorts.

Further resources

Sky High Travel on the web, Facebook and Instagram

Resources mentioned in this episode and related reading:
Trade Secrets episode with Tique’s Jennifer Jacob, who talks about the “bless and release” method of breaking up with clients
Abbey Meyer on Humans in the Hot Seat

Need advice?

Call our hotline and leave a message: 201-902-2098

Email us: tradesecrets@travelweekly.com 



Theme song:

Sock Hop by Kevin MacLeod

Link: https://incompetech.filmmusic.io/song/4387-sock-hop

License: https://filmmusic.io/standard-license



See omnystudio.com/listener for privacy information.

Travel advisors, how do you handle it when a client has unrealistic expectations? What if they ask to stay at a property you wouldn’t recommend (especially if they serve truly lackluster midnight hotdogs)? What do you do when their budget is unrealistic for the trip they want? Or, what if they have a really bad experience while they’re in-destination? Get advice on all that and more in this week’s episode of Trade Secrets, where co-hosts Emma Weissmann and Jamie Biesiada are joined by Abbey Meyer, CEO of Sky High Travel in St. Louis, Missouri.
This episode is sponsored by <a href="https://www.iberostar.com/en/">Iberostar Hotels &amp; Resorts</a>.
<hr>
Further resources
Sky High Travel on <a href="https://www.shtravelteam.com/">the web</a>, <a href="https://www.facebook.com/shtravelteam">Facebook</a> and <a href="https://instagram.com/travel.with.sky.high">Instagram</a>
Resources mentioned in this episode and related reading:
<ul>
<li aria-level="1"><a href="https://www.travelweekly.com/Podcasts/Trade-Secrets/How-advisors-can-break-up-with-their-clients">Trade Secrets episode</a> with Tique’s Jennifer Jacob, who talks about the “bless and release” method of breaking up with clients</li>
<li aria-level="1">Abbey Meyer on <a href="https://podcasts.apple.com/us/podcast/humans-in-the-hot-seat-sky-high-travels-abbey-meyer/id1496726460?i=1000636637440">Humans in the Hot Seat</a></li>
</ul>
<hr>
Need advice?
Call our hotline and leave a message: 201-902-2098
Email us: <a href="mailto:tradesecrets@travelweekly.com">tradesecrets@travelweekly.com </a>
 
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
 
See omnystudio.com/listener for privacy information.

Welcome to Trade Secrets, a podcast from the editors of Travel Weekly and TravelAge West, where travel advisors ask -- and answer -- questions. On each podcast, our editors will ask a veteran travel advisor to join them and field listeners’ questions. Topics will range from business advice to industry trends, history and more — as long as it’s travel-related, we want to address it! Find Trade Secrets wherever you get your podcasts, or at travelweekly.com/podcasts.

ABOUT YOUR HOSTS:

Jamie Biesiada is a senior editor with Travel Weekly. She is an award-winning journalist, including being named the American Society of Travel Advisors’ 2019 Travel Journalist of the Year. Her roots are in community journalism, where she was the editor of several local newspapers and a regional entertainment magazine.

Emma Weissmann is a Senior Editor of TravelAge West, a print and online magazine for travel advisors based in the Western U.S. She is also the host of the Humans of Travel podcast, where she interviews notable individuals in the travel industry about their lives — the highs and lows that make them human.


Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license

See omnystudio.com/listener for privacy information

Welcome to Trade Secrets, a podcast from the editors of Travel Weekly and TravelAge West, where travel advisors ask -- and answer -- questions. On each podcast, our editors will ask a veteran travel advisor to join them and field listeners&rsquo; questions. Topics will range from business advice to industry trends, history and more &mdash; as long as it&rsquo;s travel-related, we want to address it! Find Trade Secrets wherever you get your podcasts, or at <a href="http://travelweekly.com/podcasts">travelweekly.com/podcasts</a>.
<hr>
ABOUT YOUR HOSTS:
Jamie Biesiada is a senior editor with Travel Weekly. She is an award-winning journalist, including being named the American Society of Travel Advisors&rsquo; 2019 Travel Journalist of the Year. Her roots are in community journalism, where she was the editor of several local newspapers and a regional entertainment magazine.
Emma Weissmann is a Senior Editor of TravelAge West, a print and online magazine for travel advisors based in the Western U.S. She is also the host of the Humans of Travel podcast, where she interviews notable individuals in the travel industry about their lives &mdash; the highs and lows that make them human.
<hr>
 Theme song: Sock Hop by Kevin MacLeod Link: <a href="https://incompetech.filmmusic.io/song/4387-sock-hop">https://incompetech.filmmusic.io/song/4387-sock-hop</a> License: <a href="https://filmmusic.io/standard-license">https://filmmusic.io/standard-license</a>
<hr>
See omnystudio.com/listener for privacy information

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