This week, Trade Secrets is all about the fam — fam, or familiarization, trips, that is! Hosts Emma Weissmann and Jamie Biesiada are joined by Theresa Chu-Bermudez, owner of Get Out! Custom Travels, co-host of the Tin Lounge Podcast and the creator of Fam with Intention. They talk about all of the ins and outs of fams: how to find them, how to prepare for them, what to do on a fam, and what to do after the trip is over. 

This episode is sponsored by Air France-KLM. 

Further resources:

Theresa Chu-Bermudez
Theresa’s agency, Get Out! Custom Travels, online and on Instagram
Fam with Intention online and on Instagram

Tyson Wharton, owner and founder of Sioux Empire Travel, and his fam trip do’s and don’ts:

Do:
Be on time and on schedule
Dress and act professionally
Be positive, helpful, mindful and respectful of other guests on the property
Introduce yourself to your sales managers, BDMs, other travel advisors and hotel staff
Pack a bunch of business cards
See the place through your clients’ eyes
Be prepared — pack comfortable shoes
Be grateful, be kind, be awesome

Don’t:
Approach other guests and try to sell them your services
Treat this as a vacation — it’s work
Complain
Break the rules of a site inspection
Act a fool
Take calls during inspections and important fam appointments, but you can work in your room or on down time if you need to
Annoy or overwhelm your BDM, hosts or managers

Mentioned in this episode:
Gimbals for your phone
Future Leaders in Travel Retreat
Trello

Thanks to our friends at The Hive for helping solicit questions for this season of Trade Secrets! 

Need advice?

Call our hotline and leave a message: 201-902-2098

Email us: tradesecrets@travelweekly.com 



Theme song:

Sock Hop by Kevin MacLeod

Link: https://incompetech.filmmusic.io/song/4387-sock-hop

License: https://filmmusic.io/standard-license



See omnystudio.com/listener for privacy information.

This week, Trade Secrets is all about the fam — fam, or familiarization, trips, that is! Hosts Emma Weissmann and Jamie Biesiada are joined by Theresa Chu-Bermudez, owner of Get Out! Custom Travels, co-host of the Tin Lounge Podcast and the creator of Fam with Intention. They talk about all of the ins and outs of fams: how to find them, how to prepare for them, what to do on a fam, and what to do after the trip is over. 
This episode is sponsored by <a href="http://www.afkl.biz/">Air France-KLM</a>. 
<hr>
Further resources:
Theresa Chu-Bermudez
<ul>
<li aria-level="1">Theresa’s agency, Get Out! Custom Travels, <a href="https://www.getoutcustomtravels.com/">online</a> and on <a href="https://www.instagram.com/getoutcustomtravels/">Instagram</a></li>
<li aria-level="1">Fam with Intention <a href="https://www.famwithintention.com/">online</a> and on <a href="https://www.instagram.com/famwithintention/?hl=en">Instagram</a></li>
</ul>
Tyson Wharton, owner and founder of <a href="https://siouxempiretravel.com/">Sioux Empire Travel</a>, and his fam trip do’s and don’ts:
Do:
<ul>
<li aria-level="1">Be on time and on schedule</li>
<li aria-level="1">Dress and act professionally</li>
<li aria-level="1">Be positive, helpful, mindful and respectful of other guests on the property</li>
<li aria-level="1">Introduce yourself to your sales managers, BDMs, other travel advisors and hotel staff</li>
<li aria-level="1">Pack a bunch of business cards</li>
<li aria-level="1">See the place through your clients’ eyes</li>
<li aria-level="1">Be prepared — pack comfortable shoes</li>
<li aria-level="1">Be grateful, be kind, be awesome</li>
</ul>
Don’t:
<ul>
<li aria-level="1">Approach other guests and try to sell them your services</li>
<li aria-level="1">Treat this as a vacation — it’s work</li>
<li aria-level="1">Complain</li>
<li aria-level="1">Break the rules of a site inspection</li>
<li aria-level="1">Act a fool</li>
<li aria-level="1">Take calls during inspections and important fam appointments, but you can work in your room or on down time if you need to</li>
<li aria-level="1">Annoy or overwhelm your BDM, hosts or managers</li>
</ul>
Mentioned in this episode:
<ul>
<li aria-level="1">Gimbals <a href="https://www.amazon.com/s/?ie=UTF8&amp;keywords=gimbal+stabilizer+for+smartphone&amp;tag=googhydr-20&amp;index=aps&amp;hvadid=224112709406&amp;hvpos=&amp;hvnetw=g&amp;hvrand=2469024327479898176&amp;hvpone=&amp;hvptwo=&amp;hvqmt=e&amp;hvdev=c&amp;hvdvcmdl=&amp;hvlocint=&amp;hvlocphy=9007527&amp;hvtargid=kwd-322364973521&amp;ref=pd_sl_20tnedyc4e_e&amp;hydadcr=18504_9834440">for your phone</a></li>
<li aria-level="1"><a href="https://www.futureleadersintravel.com/">Future Leaders in Travel Retreat</a></li>
<li aria-level="1"><a href="https://trello.com/">Trello</a></li>
</ul>
Thanks to our friends at <a href="http://thehive.travel/">The Hive</a> for helping solicit questions for this season of Trade Secrets! 
<hr>
Need advice?
Call our hotline and leave a message: 201-902-2098
Email us: <a href="mailto:tradesecrets@travelweekly.com">tradesecrets@travelweekly.com </a>
 
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
 
See omnystudio.com/listener for privacy information.

Welcome to Trade Secrets, a podcast from the editors of Travel Weekly and TravelAge West, where travel advisors ask -- and answer -- questions. On each podcast, our editors will ask a veteran travel advisor to join them and field listeners’ questions. Topics will range from business advice to industry trends, history and more — as long as it’s travel-related, we want to address it! Find Trade Secrets wherever you get your podcasts, or at travelweekly.com/podcasts.

ABOUT YOUR HOSTS:

Jamie Biesiada is a senior editor with Travel Weekly. She is an award-winning journalist, including being named the American Society of Travel Advisors’ 2019 Travel Journalist of the Year. Her roots are in community journalism, where she was the editor of several local newspapers and a regional entertainment magazine.

Emma Weissmann is a Senior Editor of TravelAge West, a print and online magazine for travel advisors based in the Western U.S. She is also the host of the Humans of Travel podcast, where she interviews notable individuals in the travel industry about their lives — the highs and lows that make them human.


Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license

See omnystudio.com/listener for privacy information

Welcome to Trade Secrets, a podcast from the editors of Travel Weekly and TravelAge West, where travel advisors ask -- and answer -- questions. On each podcast, our editors will ask a veteran travel advisor to join them and field listeners&rsquo; questions. Topics will range from business advice to industry trends, history and more &mdash; as long as it&rsquo;s travel-related, we want to address it! Find Trade Secrets wherever you get your podcasts, or at <a href="http://travelweekly.com/podcasts">travelweekly.com/podcasts</a>.
<hr>
ABOUT YOUR HOSTS:
Jamie Biesiada is a senior editor with Travel Weekly. She is an award-winning journalist, including being named the American Society of Travel Advisors&rsquo; 2019 Travel Journalist of the Year. Her roots are in community journalism, where she was the editor of several local newspapers and a regional entertainment magazine.
Emma Weissmann is a Senior Editor of TravelAge West, a print and online magazine for travel advisors based in the Western U.S. She is also the host of the Humans of Travel podcast, where she interviews notable individuals in the travel industry about their lives &mdash; the highs and lows that make them human.
<hr>
 Theme song: Sock Hop by Kevin MacLeod Link: <a href="https://incompetech.filmmusic.io/song/4387-sock-hop">https://incompetech.filmmusic.io/song/4387-sock-hop</a> License: <a href="https://filmmusic.io/standard-license">https://filmmusic.io/standard-license</a>
<hr>
See omnystudio.com/listener for privacy information

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