Did you ever wonder why travel insurance is due at the time of deposit? Or, an important question today, if Covid-19 is covered by a travel insurance policy? Find out the answers to those questions and more on this episode of Trade Secrets, once again featuring Laura Heidt. Laura is Brownell Travel’s insurance desk manager, so she walks the insurance walk and talks the insurance talk — there’s no one better to field these questions. She joins senior editors Jamie Biesiada and Emma Weissmann in this episode to discuss all things travel insurance.

In this episode:
1:22 - How Laura jumped right in at Brownell Travel amidst the pandemic
1:56 - Brownell is the oldest agency in the U.S. and has seen more than a few speed bumps over the years, not just Covid-19
3:17 - Daniela asks: What’s your advice for agents with insurance policies for clients that have reached their maximum modification potential, after the trip has been canceled for the third or fourth time, and the policy can’t be changed or refunded?
6:12 - Harold asks: Why is insurance due at the time of deposit?
8:40 - VIP Vacations’ advisors prefer to use a third party for insurance. Some are protecting commissions. Is that common?
11:49 - Theodor describes an issue that has left him discouraged about insurance - what advice does Laura have?
14:16 - One of Laura’s most-asked questions: Is Covid covered on travel insurance policies?
16:43 - If you have an elderly parent, can you cancel for their illness?

Further resources:

For more on Laura:
Insurance desk debut a timely one at Brownell Travel - https://www.travelweekly.com/Travel-News/Travel-Agent-Issues/Insurance-desk-debut-a-timely-one-at-Brownell-Travel
Selling clients on travel insurance - https://www.travelweekly.com/Travel-News/Travel-Agent-Issues/Insights/Selling-clients-on-travel-insurance

WTTC announces new insurance guidelines for travel - https://www.travelagewest.com/Industry-Insight/Opinion/WTTC-Announces-New-Insurance-Guidelines-for-Travel

Need advice?

Email us: tradesecrets@travelweekly.com 

 

Theme song:

Sock Hop by Kevin MacLeod

Link: https://incompetech.filmmusic.io/song/4387-sock-hop

License: https://filmmusic.io/standard-license

 

See omnystudio.com/listener for privacy information.

Did you ever wonder why travel insurance is due at the time of deposit? Or, an important question today, if Covid-19 is covered by a travel insurance policy? Find out the answers to those questions and more on this episode of Trade Secrets, once again featuring Laura Heidt. Laura is Brownell Travel&rsquo;s insurance desk manager, so she walks the insurance walk and talks the insurance talk &mdash; there&rsquo;s no one better to field these questions. She joins senior editors Jamie Biesiada and Emma Weissmann in this episode to discuss all things travel insurance.
<hr>
In this episode:
<ul>
<li aria-level="1">1:22 - How Laura jumped right in at Brownell Travel amidst the pandemic</li>
<li aria-level="1">1:56 - Brownell is the oldest agency in the U.S. and has seen more than a few speed bumps over the years, not just Covid-19</li>
<li aria-level="1">3:17 - Daniela asks: What&rsquo;s your advice for agents with insurance policies for clients that have reached their maximum modification potential, after the trip has been canceled for the third or fourth time, and the policy can&rsquo;t be changed or refunded?</li>
<li aria-level="1">6:12 - Harold asks: Why is insurance due at the time of deposit?</li>
<li aria-level="1">8:40 - VIP Vacations&rsquo; advisors prefer to use a third party for insurance. Some are protecting commissions. Is that common?</li>
<li aria-level="1">11:49 - Theodor describes an issue that has left him discouraged about insurance - what advice does Laura have?</li>
<li aria-level="1">14:16 - One of Laura&rsquo;s most-asked questions: Is Covid covered on travel insurance policies?</li>
<li aria-level="1">16:43 - If you have an elderly parent, can you cancel for their illness?</li>
</ul>
<hr>
Further resources:
For more on Laura:
<ul>
<li>Insurance desk debut a timely one at Brownell Travel - <a href="https://www.travelweekly.com/Travel-News/Travel-Agent-Issues/Insurance-desk-debut-a-timely-one-at-Brownell-Travel">https://www.travelweekly.com/Travel-News/Travel-Agent-Issues/Insurance-desk-debut-a-timely-one-at-Brownell-Travel</a></li>
<li>Selling clients on travel insurance - <a href="https://www.travelweekly.com/Travel-News/Travel-Agent-Issues/Insights/Selling-clients-on-travel-insurance">https://www.travelweekly.com/Travel-News/Travel-Agent-Issues/Insights/Selling-clients-on-travel-insurance</a></li>
</ul>
WTTC announces new insurance guidelines for travel - <a href="https://www.travelagewest.com/Industry-Insight/Opinion/WTTC-Announces-New-Insurance-Guidelines-for-Travel">https://www.travelagewest.com/Industry-Insight/Opinion/WTTC-Announces-New-Insurance-Guidelines-for-Travel</a>
<hr>
Need advice?
Email us: <a href="mailto:tradesecrets@travelweekly.com">tradesecrets@travelweekly.com </a>
&nbsp;
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
&nbsp;
See omnystudio.com/listener for privacy information.

Welcome to Trade Secrets, a podcast from the editors of Travel Weekly and TravelAge West, where travel advisors ask -- and answer -- questions. On each podcast, our editors will ask a veteran travel advisor to join them and field listeners’ questions. Topics will range from business advice to industry trends, history and more — as long as it’s travel-related, we want to address it! Find Trade Secrets wherever you get your podcasts, or at travelweekly.com/podcasts.

ABOUT YOUR HOSTS:

Jamie Biesiada is a senior editor with Travel Weekly. She is an award-winning journalist, including being named the American Society of Travel Advisors’ 2019 Travel Journalist of the Year. Her roots are in community journalism, where she was the editor of several local newspapers and a regional entertainment magazine.

Emma Weissmann is a Senior Editor of TravelAge West, a print and online magazine for travel advisors based in the Western U.S. She is also the host of the Humans of Travel podcast, where she interviews notable individuals in the travel industry about their lives — the highs and lows that make them human.


Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license

See omnystudio.com/listener for privacy information

Welcome to Trade Secrets, a podcast from the editors of Travel Weekly and TravelAge West, where travel advisors ask -- and answer -- questions. On each podcast, our editors will ask a veteran travel advisor to join them and field listeners&rsquo; questions. Topics will range from business advice to industry trends, history and more &mdash; as long as it&rsquo;s travel-related, we want to address it! Find Trade Secrets wherever you get your podcasts, or at <a href="http://travelweekly.com/podcasts">travelweekly.com/podcasts</a>.
<hr>
ABOUT YOUR HOSTS:
Jamie Biesiada is a senior editor with Travel Weekly. She is an award-winning journalist, including being named the American Society of Travel Advisors&rsquo; 2019 Travel Journalist of the Year. Her roots are in community journalism, where she was the editor of several local newspapers and a regional entertainment magazine.
Emma Weissmann is a Senior Editor of TravelAge West, a print and online magazine for travel advisors based in the Western U.S. She is also the host of the Humans of Travel podcast, where she interviews notable individuals in the travel industry about their lives &mdash; the highs and lows that make them human.
<hr>
 Theme song: Sock Hop by Kevin MacLeod Link: <a href="https://incompetech.filmmusic.io/song/4387-sock-hop">https://incompetech.filmmusic.io/song/4387-sock-hop</a> License: <a href="https://filmmusic.io/standard-license">https://filmmusic.io/standard-license</a>
<hr>
See omnystudio.com/listener for privacy information

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