Air travel in the summer of 2022 has been, well, turbulent. What’s making flying so bad right now? Have we ever seen this level of disruption before? What can travel advisors do to help their clients who are flying this summer? On this week’s episode of Trade Secrets, we dig into it with Flight Centre’s Marc Casto. Then, after the break, we share some listeners’ tips for their fellow advisors booking air travel now. 

In this episode:
1:08 - Meet our guest, Flight Centre’s Marc Casto
1:52 - What is going on with air travel? Delays and cancellations abound - why are things so bad?
3:09 - Has air travel ever been this disrupted in the past?
4:24 - What can travel advisors do to help their clients who are taking to the skies?
2:27 - If a traveler doesn’t buy a refundable airline ticket, do they have a right to get their money back?
8:00 - If an agent didn’t book someone’s ticket, can they still step in and help if they wanted to?
9:06 - There’s another big story about airlines this summer: a potential merger between Spirit and Frontier or JetBlue. Will that have an impact on the larger air travel space in general?
10:05 - Marc is a frequent traveler. Have rampant flight delays and cancellations changed the way he travels recently?
12:42 - Is there any end in sight to what’s going on with airlines?
15:02 - A PSA from Emma: Sign up for trusted traveler programs!
15:45 - An addendum from Marc: Use biometric services, too!
16:00 - And Jamie’s secret shame: She’s only had PreCheck since 2019!
17:45 - In the second half of the show, we’ll hear from two listeners: Sarah Johnson of Paper, Ink & Passports Travel, and Ronda Helton of the Travel Connection Group. They share some tips and tricks for dealing with air travel this summer.

Further resources:

Marc on LinkedIn

 A guide to the programs that help expedite travel

A ‘perfect storm’ for summer air travel

Surviving the summer of ‘airmageddon’

Need advice?

Call our hotline and leave a message: 201-902-2098

Email us: tradesecrets@travelweekly.com 



Theme song: Sock Hop by Kevin MacLeod

Link: https://incompetech.filmmusic.io/song/4387-sock-hop

License: https://filmmusic.io/standard-license

See omnystudio.com/listener for privacy information.

Air travel in the summer of 2022 has been, well, turbulent. What’s making flying so bad right now? Have we ever seen this level of disruption before? What can travel advisors do to help their clients who are flying this summer? On this week’s episode of Trade Secrets, we dig into it with Flight Centre’s Marc Casto. Then, after the break, we share some listeners’ tips for their fellow advisors booking air travel now. 
<hr>
In this episode:
<ul>
<li aria-level="1">1:08 - Meet our guest, Flight Centre’s Marc Casto</li>
<li aria-level="1">1:52 - What is going on with air travel? Delays and cancellations abound - why are things so bad?</li>
<li aria-level="1">3:09 - Has air travel ever been this disrupted in the past?</li>
<li aria-level="1">4:24 - What can travel advisors do to help their clients who are taking to the skies?</li>
<li aria-level="1">2:27 - If a traveler doesn’t buy a refundable airline ticket, do they have a right to get their money back?</li>
<li aria-level="1">8:00 - If an agent didn’t book someone’s ticket, can they still step in and help if they wanted to?</li>
<li aria-level="1">9:06 - There’s another big story about airlines this summer: a potential merger between Spirit and Frontier or JetBlue. Will that have an impact on the larger air travel space in general?</li>
<li aria-level="1">10:05 - Marc is a frequent traveler. Have rampant flight delays and cancellations changed the way he travels recently?</li>
<li aria-level="1">12:42 - Is there any end in sight to what’s going on with airlines?</li>
<li aria-level="1">15:02 - A PSA from Emma: Sign up for trusted traveler programs!</li>
<li aria-level="1">15:45 - An addendum from Marc: Use biometric services, too!</li>
<li aria-level="1">16:00 - And Jamie’s secret shame: She’s only had PreCheck since 2019!</li>
<li aria-level="1">17:45 - In the second half of the show, we’ll hear from two listeners: Sarah Johnson of Paper, Ink &amp; Passports Travel, and Ronda Helton of the Travel Connection Group. They share some tips and tricks for dealing with air travel this summer.</li>
</ul>
<hr>
Further resources:
Marc on <a href="https://www.linkedin.com/in/marccasto">LinkedIn</a>
<a href="https://www.travelagewest.com/Industry-Insight/Business-Features/trusted-traveler-programs"> A guide</a> to the programs that help expedite travel
A<a href="https://www.travelweekly.com/Travel-News/Travel-Agent-Issues/Insights/Takeaways-from-Travel-Leaders-Edge-conference"> ‘perfect storm’</a> for summer air travel<a href="https://www.travelweekly.com/Travel-News/Travel-Agent-Issues/Insights/Takeaways-from-Travel-Leaders-Edge-conference"></a>
<a href="https://www.travelweekly.com/Travel-News/Travel-Agent-Issues/Insights/Tips-for-getting-through-summer-air-travel-delays-cancellations">Surviving the summer </a>of ‘airmageddon’<a href="https://www.travelweekly.com/Travel-News/Travel-Agent-Issues/Insights/Tips-for-getting-through-summer-air-travel-delays-cancellations"></a>
<hr>
Need advice?
Call our hotline and leave a message: 201-902-2098
Email us: <a href="mailto:tradesecrets@travelweekly.com">tradesecrets@travelweekly.com </a>
 
Theme song: Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
See omnystudio.com/listener for privacy information.

Welcome to Trade Secrets, a podcast from the editors of Travel Weekly and TravelAge West, where travel advisors ask -- and answer -- questions. On each podcast, our editors will ask a veteran travel advisor to join them and field listeners’ questions. Topics will range from business advice to industry trends, history and more — as long as it’s travel-related, we want to address it! Find Trade Secrets wherever you get your podcasts, or at travelweekly.com/podcasts.

ABOUT YOUR HOSTS:

Jamie Biesiada is a senior editor with Travel Weekly. She is an award-winning journalist, including being named the American Society of Travel Advisors’ 2019 Travel Journalist of the Year. Her roots are in community journalism, where she was the editor of several local newspapers and a regional entertainment magazine.

Emma Weissmann is a Senior Editor of TravelAge West, a print and online magazine for travel advisors based in the Western U.S. She is also the host of the Humans of Travel podcast, where she interviews notable individuals in the travel industry about their lives — the highs and lows that make them human.


Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license

See omnystudio.com/listener for privacy information

Welcome to Trade Secrets, a podcast from the editors of Travel Weekly and TravelAge West, where travel advisors ask -- and answer -- questions. On each podcast, our editors will ask a veteran travel advisor to join them and field listeners&rsquo; questions. Topics will range from business advice to industry trends, history and more &mdash; as long as it&rsquo;s travel-related, we want to address it! Find Trade Secrets wherever you get your podcasts, or at <a href="http://travelweekly.com/podcasts">travelweekly.com/podcasts</a>.
<hr>
ABOUT YOUR HOSTS:
Jamie Biesiada is a senior editor with Travel Weekly. She is an award-winning journalist, including being named the American Society of Travel Advisors&rsquo; 2019 Travel Journalist of the Year. Her roots are in community journalism, where she was the editor of several local newspapers and a regional entertainment magazine.
Emma Weissmann is a Senior Editor of TravelAge West, a print and online magazine for travel advisors based in the Western U.S. She is also the host of the Humans of Travel podcast, where she interviews notable individuals in the travel industry about their lives &mdash; the highs and lows that make them human.
<hr>
 Theme song: Sock Hop by Kevin MacLeod Link: <a href="https://incompetech.filmmusic.io/song/4387-sock-hop">https://incompetech.filmmusic.io/song/4387-sock-hop</a> License: <a href="https://filmmusic.io/standard-license">https://filmmusic.io/standard-license</a>
<hr>
See omnystudio.com/listener for privacy information

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