The long-awaited Support at Home reform has arrived, reshaping how aged care providers deliver, price, and manage care. But with the reduction to the care management fee and a shift to a fee for service model, are providers really ready?

Lorraine Poulos, Managing Director of LPA and one of the sector’s most practical voices, joins Dane and Rose to unpack what “commercial readiness” actually means, why utilization is now the number to watch, and how providers can stay compliant while maintaining genuine person-centred care.

They explore the realities behind the new assessment model, the loss of management income, the importance of clinical governance, and what a reablement-focused future might look like for home care in Australia.