“Empathy as a verb is a choice—and how you choose to engage in empathy is going to change from person to person based on each individual’s desires and needs."

Empathy isn’t just critical to good communication. It’s the heart of effective leadership. Yet empathy often gets pushed aside in the attempt to project a “perfect” professional image. 

With many people working from home in a year that’s been anything but normal, it’s time to break down the walls. No matter where you work or what kind of projects you manage, being empathetic can help you build deeper trust and connection with customers and coworkers alike. 

Thankfully, empathy is a skill anyone can develop and improve. In this episode of Time Limit, Brett talks to empathy consultant Sharon Steed—CEO and founder of Communilogue—about empathy and communication in project management. Listen to their conversation to learn:

• What empathy is and why it’s important in the workplace
• Why practicing empathy at work leads to a more inclusive culture
• How to develop empathy as an individual and organization
• One question that can help you become a more empathetic project leader
• How to inspire empathy in your team and beyond
• How to improve empathy in your communication