Hour 1 (8.31) The customer service collapse nobody can explain. Businesses are fighting for every dollar, yet consumers are getting phone trees, useless AI chatbots, and burned-out frontline staff. You'd think companies would be rolling out the red carpet. Instead, they're doing the opposite. Mark digs into why the system actually works this way. 

Then: Aaron Donald is coming back. The future Hall of Famer ends a two-and-a-half-year retirement and returns to the Rams on a one-year deal worth up to $30 million. 

Plus the latest on the Times Square stabbing, a look at how the neighborhood got its name back in 1904, and the question that's going to blow up the phone lines — Mark's stuck in a boot for eight weeks and can't drive. So: is your spouse actually a good driver?