Why do so many change initiatives fail, even when the strategy is sound and the technology is in place? On The Workplace, we explore why transformation efforts often stall at the point of human adoption. With over 30 years of experience in organisational change across Asia-Pacific, Lalit Jagtiani shares why external interventions alone are rarely enough, and how building internal coaching cultures can drive trust, ownership, and lasting impact. From the politics of change to the role of internal coaches, this conversation looks at what it really takes to make change stick.