Consumer complaints are surging, with the Consumer Goods and Services Ombud reporting a 26% increase to more than 15,000 complaints this year.

The Ombud’s office has helped consumers recover almost R13 million — but that still raises a bigger question: how many South Africans are walking away without getting what they’re legally entitled to?

Today, we look at your rights as a consumer — and what you can do when a business fails to deliver.

Guest: Liaquat (Lee) Soobrathi: Consumer Goods Ombudsman