In this special episode, Ben sits with Tino McFarland, CEO of McFarland Construction, and Michelle Rockwell, Founding Member & Licensed Customs Broker of Sheltered International, for a roundtable discussion in Florida. They discuss the state of small business in America and, through the lens of commercial real estate and freight forwarding, share the realities of working through labor shortages and tariffs, as well as how inﬂation and policy changes affect crucial staffing, budgeting, and operational considerations. Listen in as they discuss how small business owners can become more unshakeable in the face of uncertainty.

In this special episode, Ben sits with Tino McFarland, CEO of McFarland Construction, and Michelle Rockwell, Founding Member &amp; Licensed Customs Broker of Sheltered International, for a roundtable discussion in Florida. They discuss the state of small business in America and, through the lens of commercial real estate and freight forwarding, share the realities of working through labor shortages and tariffs, as well as how inﬂation and policy changes affect crucial staffing, budgeting, and operational considerations. Listen in as they discuss how small business owners can become more unshakeable in the face of uncertainty.

The Unshakeables podcast from Chase for Business and iHeartMedia's Ruby Studio dives into the unbelievable “What are we gonna do now?” moments that changed everything for small business owners. From mom-and-pop coffee shops to auto-detailing garages, every small business owner knows that the journey is full of the unexpected. A single make-or-break experience can change the course of your business forever. Those who stand firm in their resolve have a special name. We call them The Unshakeables. These are their stories. Join Ben Walter, CEO of Chase for Business, and a lineup of special co-hosts as they speak with small business owners across America who’ve gone through some of the most unexpected situations anyone can face and walked away stronger for it. These aren’t stories about the darlings of Silicon Valley or titans of Wall Street. These are real stories from real people behind the small companies powering their communities every day.

The speakers’ opinions belong to them and may differ from opinions of J.P. Morgan Chase & Co and its affiliates. Views presented on this podcast are those of the speakers; they are as of the podcast release date and they may not materialize.

The Unshakeables podcast from Chase for Business and iHeartMedia's Ruby Studio&nbsp;dives into the unbelievable &ldquo;What are we gonna do now?&rdquo; moments that changed&nbsp;everything for small business owners. From mom-and-pop coffee shops to auto-detailing&nbsp;garages, every small business owner knows that the journey is full of the&nbsp;unexpected. A single make-or-break experience can change the course of your&nbsp;business forever. Those who stand firm in their resolve have a special name. We call&nbsp;them The Unshakeables. These are their stories. Join Ben Walter, CEO of Chase for&nbsp;Business, and a lineup of special co-hosts as they speak with small business owners&nbsp;across America who&rsquo;ve gone through some of the most unexpected situations anyone&nbsp;can face and walked away stronger for it. These aren&rsquo;t stories about the darlings of&nbsp;Silicon Valley or titans of Wall Street. These are real stories from real people behind the&nbsp;small companies powering their communities every day.
The speakers&rsquo; opinions belong to them and may differ from opinions of&nbsp;J.P. Morgan Chase &amp; Co and its affiliates. Views presented on this podcast are those of the speakers; they are as of the podcast release date and they may not materialize.

The Unshakeables

The State of Small Business: Holding Strong Amid Changes

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/e07a90c5-505a-4d9b-bdbe-b3ad010b52a8/transcript

In this episode, Nick Richitt, global co-head of Healthcare Services at J.P. Morgan, sits down with Michael Gao, co-founder of Smarter DX and president of Smarter Technologies, to explore how AI is revolutionizing healthcare. Together, they dive into the journey from digitization to true innovation, discussing how AI is transforming clinical reasoning, improving patient records and driving operational efficiency for hospitals and health systems. They also address the challenges of scaling AI responsibly, emphasizing the importance of collaboration and control. What is the future of intelligent healthcare, and how will it amplify the human experience?

 This episode was recorded on October 30, 2025.

This material was prepared by certain personnel of JPMorgan Chase & Co. and its affiliates and subsidiaries worldwide and not the firm’s research department. It is for informational purposes only, is not intended as an offer or solicitation for the purchase, sale or tender of any financial instrument and does not constitute a commitment, undertaking, offer or solicitation by any JPMorgan Chase entity to extend or arrange credit or provide any other products or services to any person or entity.

© 2025 JPMorgan Chase & Company. All rights reserved.

In this episode, Nick Richitt, global co-head of Healthcare Services at J.P. Morgan, sits down with Michael Gao, co-founder of Smarter DX and president of Smarter Technologies, to explore how AI is revolutionizing healthcare. Together, they dive into the journey from digitization to true innovation, discussing how AI is transforming clinical reasoning, improving patient records and driving operational efficiency for hospitals and health systems. They also address the challenges of scaling AI responsibly, emphasizing the importance of collaboration and control. What is the future of intelligent healthcare, and how will it amplify the human experience?
&nbsp;This episode was recorded on October 30, 2025.
This material was prepared by certain personnel of JPMorgan Chase &amp; Co. and its affiliates and subsidiaries worldwide and not the firm&rsquo;s research department.&nbsp;It is for informational purposes only, is not intended as an offer or solicitation for the purchase, sale or tender of any financial instrument and does not constitute&nbsp;a commitment, undertaking, offer or solicitation by any JPMorgan Chase entity to extend or arrange credit or&nbsp;provide any other products or services to any&nbsp;person or entity.
&copy; 2025 JPMorgan Chase &amp; Company. All rights reserved.

“It’s not just innovation, it’s impact”: How AI is revolutionizing healthcare

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/69f5cef7-a2f7-4e58-ae4d-b3910168a6ff/transcript

Emergency room doctors Kevin Biese and Daniel Arteaga saw a familiar pattern: when older adults were taken into emergency departments, more often than not, they were left waiting. On stretchers, in hallways, or in overcrowded waiting rooms. For many, the longer they waited, the more agitated they got, often leaving in worse condition than when they arrived. So the doctors decided to take on this issue and change the way we treat geriatric patients across the country in the process.  

In this episode, Ben Walter and Kathleen Griffith talk with Kevin and Daniel about rethinking emergency care, pitching investors (after forgetting to ask for money), and building trust within one of the most complex systems in the U.S. They share lessons on going deep versus wide, integrating AI into a human-ﬁrst model, and the power of co-founder dynamics when the mission is personal. These are The Unshakeables. 

For more on how technology is transforming healthcare, check out the newest episode of JPMorgan's Making Sense: “It’s not just innovation, it’s impact”: How AI is revolutionizing healthcare

Emergency room doctors Kevin Biese and Daniel Arteaga saw a familiar pattern: when older adults were taken into emergency departments, more often than not, they were left waiting. On stretchers, in hallways, or in overcrowded waiting rooms. For many, the longer they waited, the more agitated they got, often leaving in worse condition than when they arrived. So the doctors decided to take on this issue and change the way we treat geriatric patients across the country in the process.&nbsp;&nbsp;
In this episode, Ben Walter and Kathleen Griffith talk with Kevin and Daniel about rethinking emergency care, pitching investors (after forgetting to ask for money), and building trust within one of the most complex systems in the U.S. They share lessons on going deep versus wide, integrating AI into a human-ﬁrst model, and the power of co-founder dynamics when the mission is personal. These are The Unshakeables.&nbsp;
For more on how technology is transforming healthcare, check out the newest episode of JPMorgan's Making Sense:&nbsp;<a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.jpmorgan.com%2Finsights%2Fpodcast-hub%2Fwhats-the-deal%2Fhow-ai-is-revolutionizing-healthcare&amp;data=05%7C02%7CAbbyAguilar%40iheartmedia.com%7Cc5048455bc5e4564317708de2084ca36%7C122a527e5b714eba878d9810b495b9e3%7C0%7C0%7C638983951856871220%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=er4vU84vnX93aIr%2BnzO9lkgrSwCcZU%2FXCJNb0ywulNE%3D&amp;reserved=0" data-auth="NotApplicable" data-linkindex="1">&ldquo;It&rsquo;s not just innovation, it&rsquo;s impact&rdquo;: How AI is revolutionizing healthcare</a>

Emergency Care with Compassion: Apogee Care

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/0f5820a2-68aa-47b4-9c44-b391013ba8e9/transcript

Imani Ellis has always believed community is a superpower. What began as a small gathering in her Harlem apartment grew into The Creative Collective NYC and CultureCon — one of the largest conferences celebrating creators of color. But behind the highlight reels and celebrity speakers, Imani’s journey has been defined by burnout, bold leaps and learning when to pause. 

In this episode, Ben and Kathleen sit down with Imani and explore what it takes to transform a passion project into a cultural movement. From balancing a demanding career at NBCUniversal with late-night CultureCon planning, to walking away from work at the height of burnout for a self-designed “creative residency” in Paris, Imani shares the realities of leadership, rest and why joy and community must stay at the center of her work.

Imani Ellis has always believed community is a superpower. What began as a small gathering in her Harlem apartment grew into The Creative Collective NYC and CultureCon &mdash; one of the largest conferences celebrating creators of color. But behind the highlight reels and celebrity speakers, Imani&rsquo;s journey has been defined by burnout, bold leaps and learning when to pause.&nbsp;
In this episode, Ben and Kathleen sit down with Imani and explore what it takes to transform a passion project into a cultural movement. From balancing a demanding career at NBCUniversal with late-night CultureCon planning, to walking away from work at the height of burnout for a self-designed &ldquo;creative residency&rdquo; in Paris, Imani shares the realities of leadership, rest and why joy and community must stay at the center of her work.

Inspiring Creativity & Community: CultureCon

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/c1cf008b-3810-4e13-85e1-b37f015b9fe8/transcript

The State of Small Business: Holding Strong Amid Changes

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