Probably some of you listening to this conversation had an experience where an airline
apologies for accepting you booking knowing very well that they have overbooked. Well, this happened recently with FlySafair reportedly admitted to one of their customers that they did overbook the flight and apologised. The customer vented their frustration on social media which was followed by more passengers. We use this opportunity now to talk about why airlines do this and what sort of damage it can do for them. To
help us navigate this issue, we are joined by…
Guest: Prof Bonke Dumisa – Independent Economic Analyst
Guest: Phetogo Mojapelo – Aviation Expert