Steven talks once more to Charlie Mullins OBE, the founder of Pimlico Plumbers, London’s largest independent plumbing company, about his life in business, the life-changing, nine figure exit he achieved when he sold the company, what matters more to him - the OBE status or the fortune he's built - when to be ruthless in business and what the future holds for one of Britain's most successful business minds.

KEY TAKEAWAYS

• Honours are incredible to receive, but they don't pay the bills. Always look out for the money before you go seeking awards. Money keeps you company throughout life.
• It's fine to be sharp in business, but you don't have to be mean to people. Treat the world well and it'll treat you well in return.
• Promoting yourself is vital. It’s no good offering the best service out there if no one knows you exist. There’s a reason why the most successful shops are on the high street. It’s all about recognition.
• Work on retaining customers. It’s the stalwart customers who help businesses through tougher times. Word of mouth will follow, which will grow the business in itself.
• The idea of providing a valuable service isn’t new. Charlie’s own viewpoint on this, though, is in the finesse. His employees are smart, courteous, punctual and always make sure the customer feels taken care of. It is this strategy that has led to his becoming so successful.
• There's no denying that the current government has a tough job ahead. There doesn't seem to be any backbone or strength in politics these days. We need a return to honesty.

BEST MOMENTS

'My eye is always on the ball and looking for something new'

'The OBE is lovely but it doesn't pay the bills'

'I love a level playing field'

'Whoever gets in as Prime Minister has a really tough job'

VALUABLE RESOURCES

The Steven Sulley Study       

ABOUT THE HOST

The Steven Sulley Study is my take on success. My view is you should have multiple focuses to be a well-rounded individual. Success shouldn't be just one thing like money, for example, it should also consist of a healthy fit lifestyle and thriving relationships.

As a person who has made a success in life and also made huge cock-ups I feel I can offer suggestions and tips on how to become successful or at least start your pursuit. My 'Study' has taken resources from reading and education plus being around, my perception, of successful people and I, know a lot of successful people from all walks of life.

My 'Study' coming from my experiences in business, investing, sales (my core background), training, boxing and education has enabled me to become well rounded and successful and I will help you in these key areas too.

CONTACT METHOD

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