Interview: Shirley interviews Chris McCann, CEO of 1-800 Flowers

Published Jan 30, 2017, 2:14 PM

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M hmm. I'm here with my good friend Chris McCann, the CEO of one eight hundred flowers dot com and one eight hundred flowers dot Com is the official florist, ladies and guys of Valentine Today. Now, Chris, good morning to you. Let's talk about the specials that one eight hundred flowers dot Com has lined up for our listeners this year. Big year, huh, it's a big year. You know. We love that we are the official flowers to Valentine's Day, Shirley. I'm just so happy you are. I spoke to you off the air to tell you that I'm still looking at my anniversary flowers that you gave me. They're still fresh, they're still beautiful, and they're still fragrant, and I just want to say thank you. Uh. There's so many options when it comes to ordering Valentine's bouquets. So what makes one eight hundred Flowers the official florist of Valentine's Day? I know, but let the people know. Well, our customers gave us this title. You know. We've been doing when this, Shirley for over forty years. We create more than twenty million gifts a year. One million alone just to Valentine's Day. In fact, Valentine's Day will sell close to ten million stems of roses. Uh, you know, I kind of so. Our customers have told us where the official flowerist. I like to think that I'm the official romantic at Valentine Today. My wife might disagree with that, especially especially the year I brought a home this beautiful bouquet of these white cali lilies. They were just beautiful. She takes them, she opens them up, She looks at me, She says, you sold all the roses, didn't you. I love calililis, though, and but I love your flowers, Chris. You know I've always used one flowers to help me with my gifting needs. I sent them to my mom, my daughter, my aunt. And one thing that always stands out to me is the service. What is behind that smile guarantee? Well, Shirley, what's behind that smile guarantee is our caring team with people who were just obsessed with service. That's what really built this company over all of these years that we've been doing this, and it's really what truly sets us apart. Like I said, we create so many gifts. We delivered so many smiles. There are times when something will go wrong. The person isn't in the office, person isn't home sometimes whether impacts us. What makes us different is how we react to that, is how we jump for our customers. And that's the most thing I'm most proud of is all of the people on our team really understand that our customers are trusting us to deliver a smile on their behalf. So that's what makes up our smile guarantee. That's right, And I'm smiling right now when I think of the flowers, I really am because they're so beautiful and I love flowers. One eight flowers dot com is known for its stellar service. You've won numerous awards and this is awesome and just from me and everyone on the Steve Harvey Morning Show, congratulations for that because your service is stellar. Uh. There have been issues, you know, with whether or whatever, and customers have emailed me or or texted me to let me know that there was a problem. I got on the phone with you. You fixed it immediately, immediately, and the customers say thank you, and there is a smile behind that. So I just wanted to say that you definitely stand behind your services. And your product. Thank you. And again, that's what keeps a company in business, that's what keeps a company growing. So things we're the most proud of, Shirley, So thank you for recognizing that. Oh absolutely, Now, Valentine's Day the biggest love day, the biggest of flower day of the year. Now, now, come on, Chris, you're you're the romantic guy, and I'm sure your wife does agree. What's the one tip? Give me one tip that we can give the guys this Valentine's Day. Now, this is a tip we learned many many years ago from one of the great creative flowers that we work with all around the country. And for this year, especially with Valentine's Day being on Tuesday, the fourteens, we recommend send them to your office or to the home, send them on the thirteenth with a note that says, I couldn't wait until the fourteens to say I love you. We people love it. I love that. It's just a great idea. And if you're sending it to the office on the third team, you get to be the first one that creates all of that office envy and it just makes you stand out as as as a hopeless romantic. You heard it from the hopeless romantic himself, Chris McCann, CEO of one eight hundred Flowers Fellas fellas one day early. Valentine's Day falls on February fourteenth and a Tuesday, February fourteenth every year, but on Tuesday this year, So February be early, okay, because, as I always say, Chris, if she has a great Valentine's Day, guys, you're gonna have a great Valentine's Day night, okay, and be there ahead of everyone. I love it, Chris, I love it. Thank you as always. Now you can order any of one eight hundred Flowers beautiful and vibrant Valentine's bouquets by checking out their website. All you have to do is go to one eight hundred flowers dot com, click on the radio icon, enter Strawberry. I'll say it again. That's one eight hundred flowers dot com. Remember to enter my promo code Strawberry, and Happy Valentine's Day to everyone. Chris. You know I love you. I thank you as always. You're a great guy. And I love one eight hundred flowers dot Com. And I'm smiling. Well, we love you too, Shirley, and Happy Valentine's Day to everyone out there. Thank you, Chris, thank you You're perfect as always. Appreciate all the help and support all right, love you too, Thank you. Bye bye,