In this episode, Michael shares his frustrating experience with Uber, where he was charged $20 for a lost wallet that was later found in his own vehicle. He delves into the concept of "ens****fication," a term coined by writer and digital rights activist Corey Doctorow, which describes the predictable life cycle of online platforms. Michael argues that companies like Uber, Amazon, Google, and Facebook have all engaged in ens****fication, prioritizing profits over customer satisfaction and fairness. He explores how this phenomenon affects everyday life, from customer service to credit card rewards programs, and how it's up to us to recognize and challenge these systems.