I have a meaty one for you today as I dive into my view on the culture of customer service today. Quite frankly, in the majority of businesses that I have interactions with, customer service as far as I'm concerned, is dead. So I’m broaching the topic today to talk about what we as business owners and consumers can do to create the VIP experience and change the culture of customer service. 

In recent years, I believe that we have all become extremely complacent with the way we are treated, particularly by big business. Yes, covid made an impact. But that’s no excuse to not smile at your customers when they walk in the door, respond in a timely manner to queries or ensure that customers are getting the services that they paid good money for.

We can do better. You, your customers and your community deserve better.

In this episode, without going on too much of a rant, I share a few examples of customer service experiences that I’ve had recently that have left me cancelling subscriptions left, right and centre. 

For me and my business, the VIP experience is a huge focus. I am consciously putting measures in place to create the VIP experience for myself and my clients every single day.

I also share some examples of businesses that are doing an incredible job at treating their customers with the genuine care and service they deserve. I talk about how we can begin looking at our own lives and businesses to stand out in our industries, all the way down to the micro decisions. 

As small business owners, we want to create raving fans, not resentful customers. I hope this episode inspires you to ponder on the level of customer service that you’ve been accepting as the norm and where, as a business owner, you can start leveling up to create an incredible VIP experience for your customers. 



LINKS:



Get access to The Champagne Lounge

Join Business Uncorked - Exclusive Mudgee Dinner Series

Book a Power Hour Session

Invite me to Speak





Connect with Rebecca:



Website: https://www.rebeccasaunders.com/

Instagram: @therebeccasaunders

I have a meaty one for you today as I dive into my view on the culture of customer service today. Quite frankly, in the majority of businesses that I have interactions with, customer service as far as I'm concerned, is dead. So I’m broaching the topic today to talk about what we as business owners and consumers can do to create the VIP experience and change the culture of customer service. 
In recent years, I believe that we have all become extremely complacent with the way we are treated, particularly by big business. Yes, covid made an impact. But that’s no excuse to not smile at your customers when they walk in the door, respond in a timely manner to queries or ensure that customers are getting the services that they paid good money for.
We can do better. You, your customers and your community deserve better.
In this episode, without going on too much of a rant, I share a few examples of customer service experiences that I’ve had recently that have left me cancelling subscriptions left, right and centre. 
For me and my business, the VIP experience is a huge focus. I am consciously putting measures in place to create the VIP experience for myself and my clients every single day.
I also share some examples of businesses that are doing an incredible job at treating their customers with the genuine care and service they deserve. I talk about how we can begin looking at our own lives and businesses to stand out in our industries, all the way down to the micro decisions. 
As small business owners, we want to create raving fans, not resentful customers. I hope this episode inspires you to ponder on the level of customer service that you’ve been accepting as the norm and where, as a business owner, you can start leveling up to create an incredible VIP experience for your customers. 
 
LINKS:
 
Get access to <a href="https://www.rebeccasaunders.com/offers/qtLdE3ui/checkout">The Champagne Lounge</a>
Join <a href="https://www.rebeccasaunders.com/offers/VDewWekS/checkout">Business Uncorked - Exclusive Mudgee Dinner Series</a>
Book a <a href="https://www.rebeccasaunders.com/powerhour">Power Hour Session</a>
<a href="https://www.rebeccasaunders.com/speaking">Invite me to Speak</a>
 
Connect with Rebecca:
 
Website: <a href="https://www.rebeccasaunders.com/">https://www.rebeccasaunders.com/</a>
Instagram: <a href="https://www.instagram.com/therebeccasaunders/">@therebeccasaunders</a>

The Rebecca Saunders Show - your place to discover how to craft self-confidence, turn your uniqueness into your superpower and make your impact on the world.

This podcast is for female leaders wanting the skills and knowledge they need to show up and stand out in a noisy, digital world

Every week on this podcast you’ll hear honest conversations from incredible women who have overcome their fears and made their uniqueness their superpower.

The Rebecca Saunders Show - your place to discover how to craft self-confidence, turn your uniqueness into your superpower and make your impact on the world.
This podcast is for female leaders wanting the skills and knowledge they need to show up and stand out in a noisy, digital world
Every week on this podcast you’ll hear honest conversations from incredible women who have overcome their fears and made their uniqueness their superpower.

Craft confidence, build resilience and have an impact.

The Rebecca Saunders Show

Welcome to The Rebecca Saunders Show - your place to discover how to build resilience, craft confidence and have a huge impact on the world.

This podcast is for female business owners wanting the skills and knowledge they need to show up and stand out in a noisy, digital world.

Over the last decade I have built a global, 7-figure video production company and worked with organisations both big and small to create impactful video content for business growth. 

I have a purpose built film studio in Sydney, Australia where my team and I produce live virtual events and I run my signature online program "The Video Accelerator" twice a year to help make that 'scary video journey' just that little bit easier.

Recently, after 25 years of wearing a wig in public I took my first step "out" into the world hair free in a bold move to encourage confidence in front of the camera and ownership of individual uniqueness.

Every week on this podcast you’ll hear honest, insightful and practical conversations with successful business owners, entrepreneurs and video specialists which will give you the tools and knowledge you need to step into your power on the small screen.

Described by my clients as a video ninja, I’m your host Rebecca Saunders and I cannot wait to dive into this podcast with and for you!

Welcome to The Rebecca Saunders Show - your place to discover how to build resilience, craft confidence and have a huge impact on the world.
This podcast is for female business owners wanting the skills and knowledge they need to show up and stand out in a noisy, digital world.
Over the last decade I have built a global, 7-figure video production company and worked with organisations both big and small to create impactful video content for business growth. 
I have a purpose built film studio in Sydney, Australia where my team and I produce live virtual events and I run my signature online program "The Video Accelerator" twice a year to help make that 'scary video journey' just that little bit easier.
Recently, after 25 years of wearing a wig in public I took my first step "out" into the world hair free in a bold move to encourage confidence in front of the camera and ownership of individual uniqueness.
Every week on this podcast you’ll hear honest, insightful and practical conversations with successful business owners, entrepreneurs and video specialists which will give you the tools and knowledge you need to step into your power on the small screen.
Described by my clients as a video ninja, I’m your host Rebecca Saunders and I cannot wait to dive into this podcast with and for you!

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