I have a meaty one for you today as I dive into my view on the culture of customer service today. Quite frankly, in the majority of businesses that I have interactions with, customer service as far as I'm concerned, is dead. So I’m broaching the topic today to talk about what we as business owners and consumers can do to create the VIP experience and change the culture of customer service. 

In recent years, I believe that we have all become extremely complacent with the way we are treated, particularly by big business. Yes, covid made an impact. But that’s no excuse to not smile at your customers when they walk in the door, respond in a timely manner to queries or ensure that customers are getting the services that they paid good money for.

We can do better. You, your customers and your community deserve better.

In this episode, without going on too much of a rant, I share a few examples of customer service experiences that I’ve had recently that have left me cancelling subscriptions left, right and centre. 

For me and my business, the VIP experience is a huge focus. I am consciously putting measures in place to create the VIP experience for myself and my clients every single day.

I also share some examples of businesses that are doing an incredible job at treating their customers with the genuine care and service they deserve. I talk about how we can begin looking at our own lives and businesses to stand out in our industries, all the way down to the micro decisions. 

As small business owners, we want to create raving fans, not resentful customers. I hope this episode inspires you to ponder on the level of customer service that you’ve been accepting as the norm and where, as a business owner, you can start leveling up to create an incredible VIP experience for your customers. 



LINKS:



Get access to The Champagne Lounge

Join Business Uncorked - Exclusive Mudgee Dinner Series

Book a Power Hour Session

Invite me to Speak





Connect with Rebecca:



Website: https://www.rebeccasaunders.com/

Instagram: @therebeccasaunders

I have a meaty one for you today as I dive into my view on the culture of customer service today. Quite frankly, in the majority of businesses that I have interactions with, customer service as far as I'm concerned, is dead. So I’m broaching the topic today to talk about what we as business owners and consumers can do to create the VIP experience and change the culture of customer service. 
In recent years, I believe that we have all become extremely complacent with the way we are treated, particularly by big business. Yes, covid made an impact. But that’s no excuse to not smile at your customers when they walk in the door, respond in a timely manner to queries or ensure that customers are getting the services that they paid good money for.
We can do better. You, your customers and your community deserve better.
In this episode, without going on too much of a rant, I share a few examples of customer service experiences that I’ve had recently that have left me cancelling subscriptions left, right and centre. 
For me and my business, the VIP experience is a huge focus. I am consciously putting measures in place to create the VIP experience for myself and my clients every single day.
I also share some examples of businesses that are doing an incredible job at treating their customers with the genuine care and service they deserve. I talk about how we can begin looking at our own lives and businesses to stand out in our industries, all the way down to the micro decisions. 
As small business owners, we want to create raving fans, not resentful customers. I hope this episode inspires you to ponder on the level of customer service that you’ve been accepting as the norm and where, as a business owner, you can start leveling up to create an incredible VIP experience for your customers. 
 
LINKS:
 
Get access to <a href="https://www.rebeccasaunders.com/offers/qtLdE3ui/checkout">The Champagne Lounge</a>
Join <a href="https://www.rebeccasaunders.com/offers/VDewWekS/checkout">Business Uncorked - Exclusive Mudgee Dinner Series</a>
Book a <a href="https://www.rebeccasaunders.com/powerhour">Power Hour Session</a>
<a href="https://www.rebeccasaunders.com/speaking">Invite me to Speak</a>
 
Connect with Rebecca:
 
Website: <a href="https://www.rebeccasaunders.com/">https://www.rebeccasaunders.com/</a>
Instagram: <a href="https://www.instagram.com/therebeccasaunders/">@therebeccasaunders</a>

The Rebecca Saunders Show - your place to discover how to craft self-confidence, turn your uniqueness into your superpower and make your impact on the world.

This podcast is for female leaders wanting the skills and knowledge they need to show up and stand out in a noisy, digital world

Every week on this podcast you’ll hear honest conversations from incredible women who have overcome their fears and made their uniqueness their superpower.

The Rebecca Saunders Show - your place to discover how to craft self-confidence, turn your uniqueness into your superpower and make your impact on the world.
This podcast is for female leaders wanting the skills and knowledge they need to show up and stand out in a noisy, digital world
Every week on this podcast you’ll hear honest conversations from incredible women who have overcome their fears and made their uniqueness their superpower.

Craft confidence, build resilience and have an impact.

The Rebecca Saunders Show

Welcome to The Rebecca Saunders Show - your place to discover how to build resilience, craft confidence and have a huge impact on the world.

This podcast is for female business owners wanting the skills and knowledge they need to show up and stand out in a noisy, digital world.

Over the last decade I have built a global, 7-figure video production company and worked with organisations both big and small to create impactful video content for business growth. 

I have a purpose built film studio in Sydney, Australia where my team and I produce live virtual events and I run my signature online program "The Video Accelerator" twice a year to help make that 'scary video journey' just that little bit easier.

Recently, after 25 years of wearing a wig in public I took my first step "out" into the world hair free in a bold move to encourage confidence in front of the camera and ownership of individual uniqueness.

Every week on this podcast you’ll hear honest, insightful and practical conversations with successful business owners, entrepreneurs and video specialists which will give you the tools and knowledge you need to step into your power on the small screen.

Described by my clients as a video ninja, I’m your host Rebecca Saunders and I cannot wait to dive into this podcast with and for you!

Welcome to The Rebecca Saunders Show - your place to discover how to build resilience, craft confidence and have a huge impact on the world.
This podcast is for female business owners wanting the skills and knowledge they need to show up and stand out in a noisy, digital world.
Over the last decade I have built a global, 7-figure video production company and worked with organisations both big and small to create impactful video content for business growth. 
I have a purpose built film studio in Sydney, Australia where my team and I produce live virtual events and I run my signature online program "The Video Accelerator" twice a year to help make that 'scary video journey' just that little bit easier.
Recently, after 25 years of wearing a wig in public I took my first step "out" into the world hair free in a bold move to encourage confidence in front of the camera and ownership of individual uniqueness.
Every week on this podcast you’ll hear honest, insightful and practical conversations with successful business owners, entrepreneurs and video specialists which will give you the tools and knowledge you need to step into your power on the small screen.
Described by my clients as a video ninja, I’m your host Rebecca Saunders and I cannot wait to dive into this podcast with and for you!

Customer Service: VIP or RIP?

This week I have consciously chosen to recast one of my favourite and most popular episodes of 2022 all about Champagne and post-it notes.

You’ve recently seen me launch the Champagne Lounge, which was born out of what I’ve been doing for the last decade around setting goals and celebrating my successes with post-it notes on bottles of champagne in the fridge. 

The joy of my success and the reason I’m where I am now is that I put my goals in front of me every single day. Every time I open the fridge, I’m reminded of what I want to achieve. And when I smash those goals, I get to drink champagne in celebration!

As business owners and entrepreneurs, we are so busy constantly striving for our goals, we forget that we need to give ourselves permission to stop and celebrate.

In this episode, I share the ritual that reminds me to stop and smell the roses when I achieve one of my goals. Every year I buy at least six bottles of champagne, stick my goals written on post-it notes onto each bottle, store them in the fridge and pop one whenever I reach that goal! 

My champagne of choice is Veuve Clicquot, and I share with you the history of this brand and why it gives me all the feels!

My challenge to you is - how will you celebrate your successes? How will your goals and dreams be at the forefront of your mind so that you can make them a reality?

From publishing books, gaining clients and hiring new staff to doubling profit and buying a country house, all of these amazing goals are absolutely achievable. So, stock up on some post-it notes and champagne bottles, and get ready to celebrate your success when those goals are smashed.

This week I have consciously chosen to recast one of my favourite and most popular episodes of 2022 all about Champagne and post-it notes.
You’ve recently seen me launch the Champagne Lounge, which was born out of what I’ve been doing for the last decade around setting goals and celebrating my successes with post-it notes on bottles of champagne in the fridge. 
The joy of my success and the reason I’m where I am now is that I put my goals in front of me every single day. Every time I open the fridge, I’m reminded of what I want to achieve. And when I smash those goals, I get to drink champagne in celebration!
As business owners and entrepreneurs, we are so busy constantly striving for our goals, we forget that we need to give ourselves permission to stop and celebrate.
In this episode, I share the ritual that reminds me to stop and smell the roses when I achieve one of my goals. Every year I buy at least six bottles of champagne, stick my goals written on post-it notes onto each bottle, store them in the fridge and pop one whenever I reach that goal! 
My champagne of choice is Veuve Clicquot, and I share with you the history of this brand and why it gives me all the feels!
My challenge to you is - how will you celebrate your successes? How will your goals and dreams be at the forefront of your mind so that you can make them a reality?
From publishing books, gaining clients and hiring new staff to doubling profit and buying a country house, all of these amazing goals are absolutely achievable. So, stock up on some post-it notes and champagne bottles, and get ready to celebrate your success when those goals are smashed.

RECAST: Champagne and Post-It Notes

Asking for help, for a lot of people, is one of the most difficult things we can do. The last few years have been challenging for us all, and for many business owners, the stress and pressure have taken their toll. 

A lot of people are struggling right now so in today’s short and sweet episode, my encouragement to you all is to ask for help where you need it. You don’t have to struggle alone. There are people out there who will have your back, support you and encourage you through the tough times and celebrate the wins… all you need to do is ask. 

If you’re stuck in your own head and keeping your challenges and thought processes to yourself, you’re missing out on a wide variety of ideas and ways of doing things that might help your situation. 

We’re not meant to do life alone. There is a tribe out there just for you, which is exactly why I started The Champagne Lounge. Come join in and meet like minded people who are open to having those higher level conversations about life, business and everything in between.

What area of your life or business are you struggling with right now? 

I encourage you to be bold today and ask for the help that you need. 






LINKS:



Get access to The Champagne Lounge

Book a Power Hour Session

Invite me to Speak



Connect with Rebecca:



Website: https://www.rebeccasaunders.com/

Instagram: @therebeccasaunders

Asking for help, for a lot of people, is one of the most difficult things we can do. The last few years have been challenging for us all, and for many business owners, the stress and pressure have taken their toll. 
A lot of people are struggling right now so in today’s short and sweet episode, my encouragement to you all is to ask for help where you need it. You don’t have to struggle alone. There are people out there who will have your back, support you and encourage you through the tough times and celebrate the wins… all you need to do is ask. 
If you’re stuck in your own head and keeping your challenges and thought processes to yourself, you’re missing out on a wide variety of ideas and ways of doing things that might help your situation. 
We’re not meant to do life alone. There is a tribe out there just for you, which is exactly why I started <a href="https://www.rebeccasaunders.com/offers/qtLdE3ui/checkout">The Champagne Lounge</a>. Come join in and meet like minded people who are open to having those higher level conversations about life, business and everything in between.
What area of your life or business are you struggling with right now? 
I encourage you to be bold today and ask for the help that you need. 
 
LINKS:
 
Get access to <a href="https://www.rebeccasaunders.com/offers/qtLdE3ui/checkout">The Champagne Lounge</a>
Book a <a href="https://www.rebeccasaunders.com/powerhour">Power Hour Session</a>
<a href="https://www.rebeccasaunders.com/speaking">Invite me to Speak</a>
 
Connect with Rebecca:
 
Website: <a href="https://www.rebeccasaunders.com/">https://www.rebeccasaunders.com/</a>
Instagram: <a href="https://www.instagram.com/therebeccasaunders/">@therebeccasaunders</a>

Are you asking for the help YOU need?

In today’s conversation, I’m joined by Mrs Unstoppable herself, Em Gee. Em is a marketing and mindset coach for female entrepreneurs and bestselling author of her book Uncertain to Unstoppable. In her book, Em shares her life journey moving through uncertainty and trauma to becoming unstoppable. This transformation was made possible by letting go of what people thought of her, adopting forgiveness and embracing personal development. 

Often we all have trouble finding ways to stand out and face roadblocks when trying to step out of our comfort zone so I’ve brought Em here to help! 

Mrs. Unstoppable became an avatar of Em’s, a little superhero in a pink costume who embodies who she wants to be and allows her to show up at a certain level in her business. She encourages all of her Unstoppables to do the same and asks them three questions to get them to dive deeper into who they want to be: 
What does that version of me believe?
What does that version of me think?
How would that version of me like to feel?

By working through these three questions, Em helps her clients lean into the wobbles along the way and start showing up differently in their businesses. 

In this episode Em talks about her own journey to becoming unstoppable, how to move through the valleys and peaks in business, setting boundaries and finding space, and the three biggest rules she has broken and the benefits that have resulted from them. 

Em encourages all entrepreneurs who are worried about what people are going to think to think about these four questions: 
What's the worst that can happen? 
What can you do to prevent the worst from happening?
What you can do if the worst happens? 
What's the best that can happen?

Tune in to hear all of Em’s unstoppable advice and experience to start breaking rules in your own business journey and become the version of you that you’ve always wanted.



LINKS:



Get access to The Champagne Lounge



Join Business Uncorked - Exclusive Mudgee Dinner Series



Book a Power Hour Session



Invite me to Speak



Connect with Em Gee:

Website:https://www.bethinkdocoaching.com/

Instagram:https://www.instagram.com/thereal_emgee/

Facebook:https://www.facebook.com/bethinkdocoaching

Book: https://www.amazon.com.au/Uncertain-Unstoppable-re-writing-yourself-possible/dp/0646852280



Connect with Rebecca:

Website: https://www.rebeccasaunders.com/

Instagram:@therebeccasaunders

In today’s conversation, I’m joined by Mrs Unstoppable herself, Em Gee. Em is a marketing and mindset coach for female entrepreneurs and bestselling author of her book <a href="https://www.amazon.com.au/Uncertain-Unstoppable-re-writing-yourself-possible/dp/0646852280">Uncertain to Unstoppable</a>. In her book, Em shares her life journey moving through uncertainty and trauma to becoming unstoppable. This transformation was made possible by letting go of what people thought of her, adopting forgiveness and embracing personal development. 
Often we all have trouble finding ways to stand out and face roadblocks when trying to step out of our comfort zone so I’ve brought Em here to help! 
Mrs. Unstoppable became an avatar of Em’s, a little superhero in a pink costume who embodies who she wants to be and allows her to show up at a certain level in her business. She encourages all of her Unstoppables to do the same and asks them three questions to get them to dive deeper into who they want to be: 
<ol>
<li aria-level="1">What does that version of me believe?</li>
<li aria-level="1">What does that version of me think?</li>
<li aria-level="1">How would that version of me like to feel?</li>
</ol>
By working through these three questions, Em helps her clients lean into the wobbles along the way and start showing up differently in their businesses. 
In this episode Em talks about her own journey to becoming unstoppable, how to move through the valleys and peaks in business, setting boundaries and finding space, and the three biggest rules she has broken and the benefits that have resulted from them. 
Em encourages all entrepreneurs who are worried about what people are going to think to think about these four questions: 
<ol>
<li aria-level="1">What's the worst that can happen? </li>
<li aria-level="1">What can you do to prevent the worst from happening?</li>
<li aria-level="1">What you can do if the worst happens? </li>
<li aria-level="1">What's the best that can happen?</li>
</ol>
Tune in to hear all of Em’s unstoppable advice and experience to start breaking rules in your own business journey and become the version of you that you’ve always wanted.
 
LINKS:
 
Get access to <a href="https://www.rebeccasaunders.com/offers/qtLdE3ui/checkout">The Champagne Lounge</a>
 
Join <a href="https://www.rebeccasaunders.com/offers/VDewWekS/checkout">Business Uncorked - Exclusive Mudgee Dinner Series</a>
 
Book a <a href="https://www.rebeccasaunders.com/powerhour">Power Hour Session</a>
 
<a href="https://www.rebeccasaunders.com/speaking">Invite me to Speak</a>
 
Connect with Em Gee:
Website: <a href="https://www.bethinkdocoaching.com/">https://www.bethinkdocoaching.com/</a>
Instagram: <a href="https://www.instagram.com/thereal_emgee/">https://www.instagram.com/thereal_emgee/</a>
Facebook: <a href="https://www.facebook.com/bethinkdocoaching">https://www.facebook.com/bethinkdocoaching</a>
Book: <a href="https://www.amazon.com.au/Uncertain-Unstoppable-re-writing-yourself-possible/dp/0646852280">https://www.amazon.com.au/Uncertain-Unstoppable-re-writing-yourself-possible/dp/0646852280</a>
 
Connect with Rebecca:
Website: <a href="https://www.rebeccasaunders.com/">https://www.rebeccasaunders.com/</a>
Instagram: <a href="https://www.instagram.com/therebeccasaunders/">@therebeccasaunders</a>

Customer Service: VIP or RIP?

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