Customer service gets complicated fast when emotions run high, expectations aren’t clear, and boundaries start to blur. Megan Deal sits down with Whitney Guison and Grace Gooley for an honest, often funny conversation about what good service actually looks like, without burning out your team or bending over backward for bad behavior.

They unpack why “the customer is always right” misses the point, how clear policies protect employees, and why handling conflict calmly matters more than winning an argument. If you lead people, serve customers, or have ever stared at a Google review wondering what just happened, this one will hit home.

Thanks to our sponsors, Ma's Place, Ozark Veterinary Clinic, and Little Green Dumpster!

 

Customer service gets complicated fast when emotions run high, expectations aren&rsquo;t clear, and boundaries start to blur. Megan Deal sits down with Whitney Guison and Grace Gooley for an honest, often funny conversation about what good&nbsp;service actually looks like, without burning out your team or bending over backward for bad behavior.
They unpack why &ldquo;the customer is always right&rdquo; misses the point, how clear policies protect employees, and why handling conflict calmly matters more than winning an argument. If you lead people, serve customers, or have ever stared at a Google review wondering what just happened, this one will hit home.
Thanks to our sponsors,&nbsp;<a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__t.dripemail2.com_c_eyJhbGciOiJIUzI1NiJ9.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.hKv38HwptHzDHPgQaacAimpv2QQk2IZzZbxTvkFXgws&amp;d=DwMFaQ&amp;c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&amp;r=ux_7MDobVJweUTsDAx6WvxozYTVP8fIp2wOO-IdRP4Y&amp;m=iKTz8wV2PJXhEce69K_o3WgHL2XqklHM5L3Uv6PraIBWdyiMNB_1AlsfyuvVeuSi&amp;s=MbQzX7nUOsZ-Y0_g0ZaxQ6AYZTI6mwmdbBf6FF5TfpI&amp;e=" data-cke-saved-href="https://urldefense.proofpoint.com/v2/url?u=https-3A__t.dripemail2.com_c_eyJhbGciOiJIUzI1NiJ9.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.hKv38HwptHzDHPgQaacAimpv2QQk2IZzZbxTvkFXgws&amp;d=DwMFaQ&amp;c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&amp;r=ux_7MDobVJweUTsDAx6WvxozYTVP8fIp2wOO-IdRP4Y&amp;m=iKTz8wV2PJXhEce69K_o3WgHL2XqklHM5L3Uv6PraIBWdyiMNB_1AlsfyuvVeuSi&amp;s=MbQzX7nUOsZ-Y0_g0ZaxQ6AYZTI6mwmdbBf6FF5TfpI&amp;e=">Ma's Place</a>,&nbsp;<a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__t.dripemail2.com_c_eyJhbGciOiJIUzI1NiJ9.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.2vo-2DrkE6EKQGNj2Wq7WUOKTrj-5FUD3mtFIcmUtlFtuGw&amp;d=DwMFaQ&amp;c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&amp;r=ux_7MDobVJweUTsDAx6WvxozYTVP8fIp2wOO-IdRP4Y&amp;m=iKTz8wV2PJXhEce69K_o3WgHL2XqklHM5L3Uv6PraIBWdyiMNB_1AlsfyuvVeuSi&amp;s=OOqrfLn0Sd9qx_hBy1da-Y5uals_icmUhnOLarTugLk&amp;e=" data-cke-saved-href="https://urldefense.proofpoint.com/v2/url?u=https-3A__t.dripemail2.com_c_eyJhbGciOiJIUzI1NiJ9.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.2vo-2DrkE6EKQGNj2Wq7WUOKTrj-5FUD3mtFIcmUtlFtuGw&amp;d=DwMFaQ&amp;c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&amp;r=ux_7MDobVJweUTsDAx6WvxozYTVP8fIp2wOO-IdRP4Y&amp;m=iKTz8wV2PJXhEce69K_o3WgHL2XqklHM5L3Uv6PraIBWdyiMNB_1AlsfyuvVeuSi&amp;s=OOqrfLn0Sd9qx_hBy1da-Y5uals_icmUhnOLarTugLk&amp;e=">Ozark Veterinary Clinic</a>, and&nbsp;<a href="https://littlegreendumpsterco.com/" data-cke-saved-href="https://littlegreendumpsterco.com">Little Green Dumpster</a>!
&nbsp;

The Real Deal Conversations with Megan Deal shares real stories and meaningful conversations to encourage, inspire, and equip you for life's challenges—whether it’s mental health, relationships, work, or leadership.

Through personal experiences and insightful discussions, Megan and her guests work to foster empathy, build connections, and remind you that you're not alone.

New episodes drop every Tuesday wherever you get your podcasts or at aroundtheozarks.com!

The Real Deal Conversations with Megan Deal shares real stories and meaningful conversations to encourage, inspire, and equip you for life's challenges&mdash;whether it&rsquo;s mental health, relationships, work, or leadership.
Through personal experiences and insightful discussions, Megan and her guests work to foster empathy, build connections, and remind you that you're not alone.
New episodes drop every Tuesday wherever you get your podcasts or at aroundtheozarks.com!

The Real Deal Conversations

The Real Deal Conversations with Megan Deal shares real stories and meaningful conversations to encourage, inspire, and equip you for life's challenges&mdash;whether it&rsquo;s mental health, relationships, work, or leadership.
Through personal experiences and insightful discussions, Megan and her guests work to foster empathy, build connections, and remind you that you're not alone.
New episodes drop every Tuesday wherever you get your podcasts or at aroundtheozarks.com!