Having a great idea or a solid solution is only half the battle—how you deliver it determines whether people lean in or shut down. In this episode of The People Playbook, Coach Cora sits down with HR professional and volunteer leader Dawn Cunningham for a live, just-in-time coaching session on effective communication and influence.

Together, they dive into why good intentions often meet resistance, how to shift people out of emotional states and into critical thinking, and how asking purpose-driven, reflective questions can turn potential conflict into genuine collaboration.