On this episode of The Payments Ecosystem Podcast, our host Shiladitya is joined by two young, firebrand women leaders from the Cashfree team, Anamika Adhikary - Associate Director - Emerging Business & Anna Raheja - Assistant Manager - Banking Operations. 

In today’s episode, we speak with Anamika and Anna about the importance of Customer Centricity in online payments and the fintech industry at large. By focusing on the customer experience, we can gain valuable insights into consumer behavior and use that information to improve fintech products and services. Ultimately, customer centricity is not only about providing good customer service, it's also about creating a culture that puts the customer at the center of everything a company does, from product to design to support and more.

Tune in to know more!

Follow Cashfree Payments across social media: 

Instagram: https://www.instagram.com/gocashfree/

Facebook https://www.facebook.com/gocashfree/

LinkedIn: https://in.linkedin.com/company/cashfree

Twitter: https://twitter.com/gocashfree

Follow Anamika Adhikary across social media:

LinkedIn: https://www.linkedin.com/in/anamika-adhikary

Twitter: https://twitter.com/anamikadhikary

Follow Anna Raheja across social media:

LinkedIn: https://www.linkedin.com/in/anna-raheja

Twitter: https://twitter.com/attitudal1

Follow our host Shiladitya M across social media:

LinkedIn: https://www.linkedin.com/in/shiladityamukhopadhyaya/

Twitter: https://twitter.com/shiladitya

Check out the episode onApple Podcasts | Spotify | Google Podcasts | Jio Saavn | Gaana | Amazon Prime Music

Do follow IVM Podcasts on social media.

We are @IVMPodcasts on Facebook, Twitter, & Instagram.

On this episode of The Payments Ecosystem Podcast, our host Shiladitya is joined by two young, firebrand women leaders from the Cashfree team, Anamika Adhikary - Associate Director - Emerging Business &amp; Anna Raheja - Assistant Manager - Banking Operations. 
In today’s episode, we speak with Anamika and Anna about the importance of Customer Centricity in online payments and the fintech industry at large. By focusing on the customer experience, we can gain valuable insights into consumer behavior and use that information to improve fintech products and services. Ultimately, customer centricity is not only about providing good customer service, it's also about creating a culture that puts the customer at the center of everything a company does, from product to design to support and more.
Tune in to know more!
Follow Cashfree Payments across social media: 
Instagram: <a href="https://www.instagram.com/gocashfree/">https://www.instagram.com/gocashfree/</a>
Facebook <a href="https://www.facebook.com/gocashfree/">https://www.facebook.com/gocashfree/</a>
LinkedIn: <a href="https://in.linkedin.com/company/cashfree">https://in.linkedin.com/company/cashfree</a>
Twitter: <a href="https://twitter.com/gocashfree">https://twitter.com/gocashfree</a>
Follow Anamika Adhikary across social media:
LinkedIn: <a href="https://www.linkedin.com/in/anamika-adhikary">https://www.linkedin.com/in/anamika-adhikary</a>
Twitter: <a href="https://twitter.com/anamikadhikary">https://twitter.com/anamikadhikary</a>
Follow Anna Raheja across social media:
LinkedIn: <a href="https://www.linkedin.com/in/anna-raheja">https://www.linkedin.com/in/anna-raheja</a>
Twitter: <a href="https://twitter.com/attitudal1">https://twitter.com/attitudal1</a>
Follow our host Shiladitya M across social media:
LinkedIn: <a href="https://www.linkedin.com/in/shiladityamukhopadhyaya/">https://www.linkedin.com/in/shiladityamukhopadhyaya/</a>
Twitter: <a href="https://twitter.com/shiladitya">https://twitter.com/shiladitya </a>Check out the episode on <a href="https://podcasts.apple.com/in/podcast/the-payment-ecosystem-podcast/id1670352276">Apple Podcasts</a> | <a href="https://open.spotify.com/episode/6HaYWSLmD39uWI9vGjaMH4?si=782bca917fb04c6c">Spotify</a> | <a href="https://podcasts.google.com/feed/aHR0cHM6Ly93d3cub21ueWNvbnRlbnQuY29tL2QvcGxheWxpc3QvZTBkY2U0YjMtMmViOC00OGNiLTgyMmMtYWYxZDAwZTAzZTIwL2UzZWE1ZmFjLTIyNzgtNDBjZi04MThmLWFmYTIwMGIzMjQ0Zi82MGFlYmFjZS1lZjk3LTQ0MWMtODJlNC1hZmEyMDBiM2YwOWYvcG9kY2FzdC5yc3M/episode/NmVjMDU3ZmUtM2Y5Yi00NmIwLTk4YzQtYWZhMjAwYjQ4ZWNm?sa=X&amp;ved=0CAQQ8qgGahcKEwi4kM_akbX9AhUAAAAAHQAAAAAQLA">Google Podcasts</a> | <a href="https://www.jiosaavn.com/shows/Welcome-to-The-Payments-Ecosystem-Podcast/QQl6kdfWkAw_">Jio Saavn</a> | <a href="https://gaana.com/song/welcome-to-the-payments-ecosystem-podcast">Gaana</a> | <a href="https://music.amazon.in/podcasts/d8c3487b-7df9-43be-ba5c-1a561375ed9c/episodes/94df3896-2d23-4f8a-8eba-eac079e8824c/the-payments-ecosystem-podcast-welcome-to-the-payments-ecosystem-podcast">Amazon Prime Music</a> 
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We are @IVMPodcasts on <a href="https://www.facebook.com/ivmpodcasts/">Facebook</a>, <a href="https://twitter.com/IVMPodcasts">Twitter</a>, &amp; <a href="https://www.instagram.com/ivmpodcasts/?hl=en">Instagram</a>.

Welcome to The Payments Ecosystem Podcast where we delve into the exciting world of the digital payments revolution in India. Presented by Cashfree Payments, India’s leading digital payments and API banking company, who are at the forefront of this dynamic and cutting-edge technology. 

Join Shiladitya, your host, as he demystifies the world of fintech by talking to the very people who are making the magic happen. 

Tune in to a new episode every Wednesday.

Welcome to The Payments Ecosystem Podcast where we delve into the exciting world of the digital payments revolution in India. Presented by Cashfree Payments, India’s leading digital payments and API banking company, who are at the forefront of this dynamic and cutting-edge technology. 
Join Shiladitya, your host, as he demystifies the world of fintech by talking to the very people who are making the magic happen. 
Tune in to a new episode every Wednesday.

The Payments Ecosystem Podcast

In today’s episode, we speak with Anamika and Anna about the importance of Customer Centricity in online payments and the fintech industry at large. By focusing on the customer experience, we can gain valuable insights into consumer behavior and use that information to improve fintech products and services. Ultimately, customer centricity is not only about providing good customer service, it's also about creating a culture that puts the customer at the center of everything a company does, from product to design to support and more.

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